XLG Summit

Unleashing the power of Experience-Led Growth

Free event
Register now

[Chattermill MCP: Access Chattermill insights directly in your AI agent. See it in action

00

Days

00

Hours

00

Min

00

Sec](/content/product/mcp/index.html)

October 2024

Multiple Breakdowns on Reports

Segment reports by up to three dimensions at once, making it easier to see exactly what’s driving changes across your feedback data.

Multiple Breakdowns | Chattermill Product Update - YouTube

Chattermill148 subscribers

About this release

Building on top of our redesigned reports view, our new Multiple Breakdowns feature allows you to slice and dice your data by multiples of categories, score, theme, data source, phrases and much more.

So, rather than viewing a report that only shows how one segment - like customer group - performs against a specific metric, you can also dive deeper and see how particular themes are performing within that segment.

Most analytics stop at surface-level segmentation, leaving critical patterns hidden beneath broad categories. You might see that 'Enterprise customers' are underperforming, but not know which specific product lines, regions, or use cases within that segment are driving the decline.

Multiple breakdowns eliminates the blind spots in your data and gives you surgical precision in your analytics.

Here’s what’s included:

• Three-layer segmentation: Combine up to three different dimensions in your analysis, to uncover insights you’d miss with just a single breakdown.
• Customisable data views: Use any available metadata - whether region, store, product version, agent, or customer segment - to tailor your insights specifically to your needs.
• Interactive table view: Drill down into specific data points directly within the reports table view, making complex relationships easier to spot at a glance.

Multiple Breakdowns is currently available in Chattermill’s Reports table view, and is available to all users.

‍ Read more about how you can use Multiple Breakdowns here.

.avif)

Need more help?

Contact Us
Still have questions about joining our community?
Learn more

.png)
Help Center
Advice and answers from the Chattermill Team
Learn more

.avif)
Academy
Become an expert who knows how to prove the value of CX for the business.
Learn more