Plans

Our pricing is tailored to your needs and mainly depends on the data sources and volume of feedback you want to analyze.

Pro
Everything you need to get started with unifying and analyzing all your feedback.
Pro plan includes:

2 data source integrations
️10,000 data credits/month
Unlimited sharing and exporting
Unlimited language translations

Team
Advanced functionality and expertise for customer obsessed teams.
Everything in Pro plan, plus:

️3 data source integrations
30,000 data credits/month
Historical data analysis
Experience-Led Growth plan

Enterprise
Custom solutions for large enterprise businesses.
Everything in Team plan, plus:

5 data source integrations
100,000 data credits/month
Custom roles and permissions
Data credit roll-over

All plans include:
Unlimited admin and platform users
Customizable themes and filters
Data denoising
Implementation and onboarding
Dedicated Customer Success Manager
Unlimited reports
Historical data analysis
Data anomaly detection
Enterprise data security

See how Chattermill drives business impact

30% Increase in AOV
144% Increase in NPS
200+ Hours saved
42% Support contact reduction
20% Increase in NPS

“The ROI is very clear to us. We’re able to scale customer feedback analysis globally and we see the ROI of Chattermill on a monthly basis.”

Renata Vasconcellos de Sa
Group Product Ops Lead

We’re here to ensure your success

Our Customer Success team is with you for every step of your journey.

Dedicated CX certified
CS Manager
Your Customer Success Manager provides CX strategies, and recommendations to help you reach your goals. You’ll also receive executive business reviews highlighting your growth.

Implementation and onboarding support
You’ll have access to a personalized onboarding specialist, who'll meet with you 1:1 during your first 30 days to help you get started faster and meet your business goals or set up complex integrations.

Training and CX Intelligence Academy
We offer comprehensive and self-paced Chattermill training for new or existing users, along with access to our CX Intelligence Academy, to ensure all your teams are leveraging customer insights.

Frequently Asked Questions

How is your pricing structured, and what factors influence it?
Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed (number of data credits) - we do not charge a per user fee, so you can add as many users as you want.

We also provide additional modules and add-ons depending on your needs, so please get in touch using the form on this page to discuss your specific requirements.

What is a data credit?
A data credit is a single piece of feedback, such as a survey response, support chat, social media data, app review, forum comment etc.
A single data credit includes all the unstructured text feedback data you want to analyze, any quantitative data such a score or a number and any metadata you'd like to include.

How much monthly feedback do I need to get value out of Chattermill?
We recommend a minimum of 5,000 pieces of feedback per month from any combination of sources (e.g. surveys, support tickets, support calls, social media comments, app reviews, forum comments, etc.) to get the best value out of Chattermill.

What types of feedback data can I integrate into Chattermill?
Chattermill lets you easily integrate feedback data from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).

We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!

What is the onboarding process?
When you get started with Chattermill, you’ll have access to a dedicated onboarding specialist, who'll provide you with a detailed project plan and 1 to 1 support for your first 30 days to help you get started and align your goals with what we have to offer.

Is my data secure with Chattermill?
Chattermill is, at the heart of it, a data company. Protecting the data our customers have entrusted us with is our primary concern from day one. Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly. We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards.

You can read more about our approach to security on our Trust Center.

Do you charge extra for additional users?
We believe that customer feedback insights should be available to everyone in any organization so we do not charge a per user fee - you can add as many users as you need.

Who isn’t Chattermill a good fit for?
→ You are looking for a feedback collection tool to send out surveys
→ You're not consistently collecting more than 5,000 pieces of customer feedback every month
→ You are a student, higher education institution or are looking for one-off analysis
→ You're only looking for basic survey tools, not deep customer experience insights

Chattermill empowers CX, Product, and Insights teams to unify and analyze customer feedback at scale—from surveys, support tickets, reviews, and more—using AI to uncover what truly drives customer satisfaction and churn.

Most customer-centric organizations benefit from our platform, but if you're not actively collecting or acting on feedback, Chattermill might not be the right fit.