Plans

Our pricing is tailored to your needs and mainly depends on the data sources and volume of feedback you want to analyze.

Pro

Everything you need to get started with unifying and analyzing all your feedback.

Pro plan includes:

• 2 data source integrations
• 10,000 data credits/month
• Unlimited sharing and exporting
• Unlimited language translations

Team

Advanced functionality and expertise for customer obsessed teams.

Everything in Pro plan, plus:

• 3 data source integrations
• 30,000 data credits/month
• Historical data analysis
• Experience-Led Growth plan

Enterprise

Custom solutions for large enterprise businesses.

Everything in Team plan, plus:

• 5 data source integrations
• 100,000 data credits/month
• Custom roles and permissions
• Data credit roll-over

All plans include:

• Unlimited admin and platform users
• Customizable themes and filters
• Data denoising
• Implementation and onboarding
• Dedicated Customer Success Manager
• Unlimited reports
• Historical data analysis
• Data anomaly detection
• Enterprise data security

See how Chattermill drives business impact

• 30% Increase in AOV
• 144% Increase in NPS
• 200+ Hours saved
• 42% Support contact reduction
• 20% Increase in NPS

"The ROI is very clear to us. We’re able to scale customer feedback analysis globally and we see the ROI of Chattermill on a monthly basis."

Renata Vasconcellos de Sa
Group Product Ops Lead

We’re here to ensure your success

Our Customer Success team is with you for every step of your journey.

Dedicated CX certified CS Manager

Your Customer Success Manager provides CX strategies, and recommendations to help you reach your goals. You’ll also receive executive business reviews highlighting your growth.

Implementation and onboarding support

You’ll have access to a personalized onboarding specialist, who'll meet with you 1:1 during your first 30 days to help you get started faster and meet your business goals or set up complex integrations.

Training and CX Intelligence Academy

We offer comprehensive and self-paced Chattermill training for new or existing users, along with access to our CX Intelligence Academy, to ensure all your teams are leveraging customer insights.

Frequently Asked Questions

1. How is your pricing structured, and what factors influence it?
   Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed (number of data credits).

2. What is a data credit?
   A data credit is a single piece of feedback, such as a survey response, support chat, social media data, app review, forum comment etc.

3. How much monthly feedback do I need to get value out of Chattermill?
   We recommend a minimum of 5,000 pieces of feedback per month from any combination of sources.

4. What types of feedback data can I integrate into Chattermill?
   Chattermill lets you easily integrate feedback data from various sources like survey tools, online review sites, social media, and customer service platforms.

5. Is my data secure with Chattermill?
   Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.

6. Do you charge extra for additional users?
   You can add as many users as you need without additional charges.

7. Who isn’t Chattermill a good fit for?

   • You are looking for basic survey tools, not deep customer experience insights.

Chattermill empowers CX, Product, and Insights teams to unify and analyze customer feedback at scale—from surveys, support tickets, reviews, and more—using AI to uncover what truly drives customer satisfaction and churn.