# We are not just a platform, we are a CX partner you can trust

We give you the customer insights you need through our Lyra AI engine, built for CX, Product and Voice of Customer teams.

Then we link insights to your business goals, train your teams on CX best practices, and give you ongoing access to a network of CX and VoC experts at your disposal.

**Renata Vasconcellos de Sá**  
Head of Rider EMEA  
7 years  
working with Chattermill

**Chattermill permeates all levels of the company, helping us refine small and large-scale initiatives and enhance our CX and UX.**

## 3 reasons to choose Chattermill

### Connect customer feedback with your high-level business goals

While many AI models for CX focus on a laundry list of issues to fix, Chattermill was built to bridge the tactical and strategic divide. Lyra combines AI techniques to deliver better accuracy and transparency.

**30%** increase in average order value for HelloFresh.

### Multiple sentiment analysis

Lyra identifies multiple sentiments in a single comment, making it unique.

### Deep insights

Generates concise summaries of large datasets without manual review.

### Easily customizable

Manually add and manage custom themes without increasing resources.

[Discover Lyra AI](/content/what-is-ai-for-customer-experience/index.html)

### Assess how far your business has to go to unlock CX as your top growth strategy

Our Experience-Led Growth (XLG) roadmap helps you to drive profitable growth from customer experience. Each company is assessed to determine their current maturity level. Then we identify the most impactful use cases to meet your goals.

**2x** revenue growth for CX leaders according to McKinsey.

### Maturity assessment

Discover your starting point, highlight opportunities, and track progress.

### Maturity report

Identify your key strengths, weaknesses, and internal blockers.

### Success planning and KPIs

Develop personalized KPIs linked to your business metrics.

[Learn more about XLG](/content/experience-led-growth/index.html)

### Optimize your growth strategy with certification programs and peer support from CX thought leaders

Advance your career with our 1:1 training sessions, certification programs, and on-demand courses. Share your real-life experiences with peers in our community.

**5** certifications to drive business results.

### Practical XLG guidance

Build a growth strategy with a step-by-step methodology.

### Develop essential use cases

Learn which use cases are most relevant to improve your KPIs.

### Chattermill certification

Drive adoption with official certification for every team.

[Explore the Academy](/content/cxi-academy/index.html)

## Testimonials

## We asked our customers, “Why did you choose Chattermill?” Here’s what they said.

**“Chattermill's platform has transformed our focus on customers.** We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue”  
– **Steve Crolic**, Associate Director of VoC at HelloFresh

**“Understanding mixed sentiment is the biggest benefit here.** It allows us to identify the things that are causing customers to be neutral and the things we need to do to turn them into promoters.”  
– **Jasper Lim**, Senior Customer Insights at Faire

**“Chattermill plays a crucial role in shaping UX decisions, payment method launches, feature introductions and even changes in how the app is presented.** Its impact permeates all levels of the company.”  
– **Renata Vasconcellos de Sá**, Head of Rider EMEA at Uber

**“The Chattermill team is small enough to provide a personable and responsive relationship while having a big enough team to tackle almost any problem we throw at them.”**  
– **Elyssa Figueira**, Lead Analyst at Tesco

**“We can segment customer feedback by booking number, room number, date of arrival, or the reason they came for.** This way, we can find issues in specific touchpoints across the entire buyer journey.”  
– **Julia Zuber**, Customer Insights Lead at Limehome

**“Because it is so easy to self-serve and have the data in one place where anyone can see it, everyone just felt really energized and motivated to take action.”**  
– **Jade Roberts**, Head of CX at Monica Vinader

## The biggest difference is that we “get” the people that matter in CX - your customers, you, and your teams

**A MESSAGE FROM OUR FOUNDERS**  
The founding teams of our competitors build software.  
They’ve spent the last decade thinking in 1s and 0s. That’s 10 years of numerical overload.  
Don’t get us wrong, customer insight matters.  
But why did Forrester find that **94%** of brands didn’t see a significant increase in CX last year? Because it doesn’t end with insights. It’s about people - up close, and personal.  
That’s why we’ve built a repeatable growth strategy to deliver enterprise wide change. Delivered an academy to optimize internal expertise. And created a dedicated CX community for peer-to-peer knowledge sharing.

So, if you get that CX is a business strategy, not just a list of customer insights, then you’re in the right place.

We created Chattermill for you. Come on in and look around.

## Loved & trusted by our customers

**2026 Leader in Feedback Analytics**  
**4.5/5  (236 reviews)**  
**2026 Top Voice of Customer Platforms**  
**4.5/5 (90 reviews)**