Chattermill | Trust Center
Chattermill Trust Center
Chattermill is committed to ensuring the confidentiality, integrity, and availability of your data. Here is how we protect information and comply with industry standards and regulations.
Resources
SOC 2 Type 2 Report
Request
ISO 27001:2022 Audit Report
Request
Penetration Test Results
Request
Policy Pack
Full pack of Chattermill policies Request
EU AI Act Opinion
A letter from our external counsel outlining the view on applicability of the EU AI Act Request
DPA & Subprocessor List
Data Processing Agreement Request
Responsible AI Policy
our Responsible AI policy
Monitoring
Continuously monitored by Secureframe
Change Management
- Segregation of Environments
- Secure Development Policy
- Production Data Use is Restricted
Availability
- Backup Restoration Testing
- Business Continuity and Disaster Recovery Policy
- High Availability Configuration
Organizational Management
- Disciplinary Action
- Security Awareness Training
- Cybersecurity Insurance
Confidentiality
- Data Retention and Disposal Policy
- Data Classification Policy
Vulnerability Management
- Vulnerability and Patch Management Policy
- Third-Party Penetration Test
Incident Response
- Lessons Learned
- Incident Response Plan
Risk Assessment
- Risk Assessment
- Risk Assessment and Treatment Policy
- Vendor Risk Management Policy
Network Security
- Logging and Monitoring for Threats
- Network Security Policy
- Automated Alerting for Security Events
Access Security
- Access to Product is Restricted
- Encryption-at-Rest
- Access Control and Termination Policy
Physical Security
- Physical Security Policy
Compliance
We adhere to the highest standards of security
SOC 2
Ensures the highest standards for security, processing integrity, confidentiality, and data privacy. Request
ISO 27001
Request
GDPR
Protect the personal data and privacy of EU citizens for transactions that occur within EU member states
CCPA
California Consumer Privacy Act, is legislation designed to improve the data privacy of California residents
Monitoring
Change Management
Segregation of Environments Development, staging, and production environments are segregated.
Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues.
Availability
Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
High Availability Configuration The system is configured for high availability to support continuous availability, when applicable.
Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
Automated Backup Process Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy.
Uptime and Availability Monitoring System tools monitors for uptime and availability based on predetermined criteria.
Organizational Management
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Security Awareness Training Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security.
Cybersecurity Insurance Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Internal Control Monitoring A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Performance Reviews Internal personnel are evaluated via a formal performance review at least annually
Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
New Hire Screening Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Background Checks Background checks or their equivalent are performed before or promptly after a new hire's start date, as permitted by local laws.
Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools, and internet access.
Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Personnel Acknowledge Security Policies Internal personnel review and accept applicable information security policies at least annually.
Confidentiality
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Vulnerability Management
Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.
Incident Response
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning, and tracking confirmed incidents through to resolution.
Risk Assessment
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Network Security
Logging and Monitoring for Threats
Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable.
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Automated Alerting for Security Events
Alerting software is used to notify the impacted teams of potential security events.
Network Traffic Monitoring
Security tools are implemented to provide monitoring of network traffic to the production environment.
Access Security
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Encryption-at-Rest
Service data is encrypted-at-rest.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information.
Physical Security
Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.
Communications
Terms of Service
Terms of Service or the equivalent are published or shared with external users.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.