CX Swipe File | Curry's Online Experts
Curry's Online Experts
Shopping for tech can be challenging. With products becoming more complex and rising in price, there’s often stress when it comes to making the right choice.
Curry’s – the UK electronics provider – is helping online shoppers by generating a link between their website and their in-store assistants. Through their live chat features, customers can quickly chat with an agent about a product, or have any questions they might have answered.
The best part? It’s a truly personal call – you can see them – but the video is one way, so you can chat freely without having to worry about how you look. This tweak adds a nice personal touch to Curry’s online interactions, while also better informing their customers about which product is right for them.