# Allbirds' Canine Cure

Good excuses don’t usually start with “My dog ate my…”. But for this **Allbirds** customer, it actually happened.

The day after their new pair of Allbirds shoes arrived, this customer’s dog decided to take a healthy bite out of the side of them. Thankfully, Allbirds support came to the rescue.

As part of a quick response from Allbirds support, they told the customer to send them back for a full refund, and even paid for the shipping. What’s more, they took the time to make sure there were no hard feelings between the pooch and owner: their email included the line “Please don’t be angry with your puppy.”