# **FEEDBACK INSIGHTS FOR CUSTOMER SUPPORT TEAMS**

## **Easily identify why customers contact support and reduce support requests**

Extract customer insights from all support interactions including emails, tickets and calls to identify why customers reach out, reduce volume of contacts, and boost customer satisfaction.

## **Why Customer Support teams love Chattermill**

**Get insights from all support interactions**  
Analyze all your support data from Zendesk, Intercom, Dixa, LiveChat and many more, with a unified view easily accessible in one platform.

**Identify contact reasons 10x faster**  
Uncover the reasons why customers are contacting support 10x faster than manual analysis with instant AI-powered insights.

**Share support insights with every team**  
Forget about data silos and easily share support insights with CX, Product, Operations, Revenue teams and Leadership teams.

### **Extract insights from every customer support interaction**

Customer support data is one of the richest sources of unfiltered customer feedback. Chattermill helps you analyze all customer interactions without the manual workload.

Identify support reasons and the biggest drivers of negativity  
Uncover and track the drivers of KPIs like CSAT or CES  
Get quick and granular insights with AI-powered summarizations

### **Reduce the number of support contacts**

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

Identify the root causes of issues and declining metrics  
Get proactive alerts to help you spot customer concerns early  
Improve self-help resources using feedback insights

### **Share support insights with every team**

Other teams have no access to support insights? Break down silos and provide CX, Product, and Revenue teams with actionable insights from all customer interactions.

Create dashboards for specific teams, regions, or product lines  
Combine support insights with insights from surveys & reviews all in one place  
Identify opportunities for improving your products and services

> **Chattermill has allowed us to be more effective and scalable. We no longer have to manually tag conversations, which has freed up a lot of time in our team.**  
> **Jonathan Beirne**  
> Chief Customer Officer, Music Magpie

### **Get granular insights from your feedback data**

See how you can turn all your customer feedback into clear, connected insights that lead to action.

What to expect:

**A short call** to understand your needs and see how we fit  
**A tailored product demo** based on your use case  
**An overview of pricing** and implementation

### **Loved & trusted by our customers**