FEEDBACK INSIGHTS FOR CUSTOMER SUPPORT TEAMS

Easily identify why customers contact support and reduce support requests

Extract customer insights from all support interactions including emails, tickets and calls to identify why customers reach out, reduce volume of contacts, and boost customer satisfaction.

Why Customer Support teams love Chattermill

Get insights from all support interactions
Analyze all your support data from Zendesk, Intercom, Dixa, LiveChat and many more, with a unified view easily accessible in one platform.

Identify contact reasons 10x faster
Uncover the reasons why customers are contacting support 10x faster than manual analysis with instant AI-powered insights.

Share support insights with every team
Forget about data silos and easily share support insights with CX, Product, Operations, Revenue teams and Leadership teams.

Extract insights from every customer support interaction

Customer support data is one of the richest sources of unfiltered customer feedback. Chattermill helps you analyze all customer interactions without the manual workload.

Identify support reasons and the biggest drivers of negativity
Uncover and track the drivers of KPIs like CSAT or CES
Get quick and granular insights with AI-powered summarizations

Reduce the number of support contacts

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

Identify the root causes of issues and declining metrics
Get proactive alerts to help you spot customer concerns early
Improve self-help resources using feedback insights

Share support insights with every team

Other teams have no access to support insights? Break down silos and provide CX, Product, and Revenue teams with actionable insights from all customer interactions.

Create dashboards for specific teams, regions, or product lines
Combine support insights with insights from surveys & reviews all in one place
Identify opportunities for improving your products and services

Chattermill has allowed us to be more effective and scalable. We no longer have to manually tag conversations, which has freed up a lot of time in our team.
Jonathan Beirne
Chief Customer Officer, Music Magpie

Get granular insights from your feedback data

See how you can turn all your customer feedback into clear, connected insights that lead to action.

What to expect:

A short call to understand your needs and see how we fit
A tailored product demo based on your use case
An overview of pricing and implementation

Loved & trusted by our customers