Get powerful insights with customer feedback analytics for Utilities

Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to deliver experiences that build trust and loyalty in the Utilities sector.

Transform customer feedback into actionable intelligence

Extract granular NPS and CSAT insights

No need to spend hours manually categorizing customer feedback. With cutting-edge AI models built for scale, Chattermill helps you analyze NPS or CSAT comments without the manual workload.

• Identify what’s having the biggest impact on NPS or CSAT
• Track how your metrics change over time
• Create dashboards for specific teams, regions, or use cases

Reduce the number of support contacts

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

• Identify the root causes of issues and declining metrics
• Get proactive alerts to help you spot customer concerns early
• Improve self-help resources using feedback insights

Boost customer retention and loyalty

In the highly regulated utilities sector, standing out from the competition can feel nearly impossible. Customer experience is the key differentiator that drives loyalty.

• Understand what is making your customers switch providers
• Analyze why customers churn and see trends over time
• Identify opportunities for improving your products and services

Optimize digital experience

Is your website and app easy for your customers to use? Analyze feedback to identify where conversions are dropping and improve the user journey.

• Identify points of friction in the digital journey
• Identify key barriers to sign-ups or purchasing new products
• Analyze feedback to create app journeys that delight your customers

"Without a tool like Chattermill, we'd probably need to build a whole team of 10 or 20 people just to sit there copying and pasting what customers are saying - whether it's on the app, Trustpilot, or social media - into spreadsheets. Honestly, I don't think we'd even be able to manage without a tool like Chattermill."

Mo Nuur
Product Lead for CX & Digital at E.ON Next

Get granular insights from your feedback data

See how you can turn all your customer feedback into clear, connected insights that lead to action.

What to expect:

• A short call to understand your needs and see how we fit
• A tailored product demo based on your use case
• An overview of pricing and implementation

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2026 Leader in Feedback Analytics

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Get granular insights from your feedback data

See how you can turn all your customer feedback into clear, connected insights that lead to action.