Get powerful insights with customer feedback analytics for Consumer Subscription Services

Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to deliver experiences that optimize conversions and increase retention for your Subscription brand.

Transform customer feedback into actionable intelligence

Unify customer feedback from any source

Unify feedback from NPS and CSAT surveys, product reviews, support tickets, social media, voice calls, and more.

Analyze unstructured text with Lyra AI

Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.

Identify cancellation reasons with ease

Pinpoint the main cancellation reasons and drivers of negativity before it’s too late. Understand what keeps customers engaged and renewing month after month.

Optimize your products and digital experiences

Is your website and app easy for your customers to use? Analyze feedback to identify where conversions are dropping and improve the user journey.

Identify points of friction in the digital journey

Identify key barriers to sign-ups or purchasing new products.

Extract granular NPS, CSAT and customer sentiment insights

No need to spend hours manually categorizing customer feedback. Our cutting-edge AI models built for scale help you analyze NPS or CSAT surveys without the manual workload.

Reduce the number of support contacts

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

"Chattermill gives us a holistic view of the customer journey, assessing every touchpoint. Customer insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options"

Stefan Platteau
Associate Director of Global Product Strategy and Analytics at HelloFresh

Enterprise-Grade Platform Security

Get granular insights from your feedback data

See how you can turn all your customer feedback into clear, connected insights that lead to action.