Get powerful insights with customer feedback analytics for Retail & Ecommerce

Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to increase repeat purchases, reduce returns and improve the shopper experience.

Transform customer feedback into actionable intelligence

Unify customer feedback from any source
Unify feedback from NPS and CSAT surveys, product reviews, support tickets, social media, voice calls, and more.

Analyze unstructured text with Lyra AI
Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.

Get powerful, granular customer insights

Extract NPS, CSAT and customer sentiment insights with ease

No need to spend hours manually analyzing feedback. Our cutting-edge AI models help you analyze surveys, reviews, social media and support data without the manual workload.

Optimize your digital and in-store experiences

Get a 360 degree view of all your customer journeys, both in-store and online. Consolidate and analyze all your feedback to identify points of friction and improve the customer journey.

Uncover the specific reasons behind returns and spot product issues

Seeing increased return rates? Analyze returns surveys and customer support tickets to identify issues and adjust quickly.

Reduce the number of support contacts

Is your team overwhelmed by support requests? Use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

"Chattermill helped us reduce contacts per transaction by 42%, raise our Trustpilot rating from 3.9 to 4.4 and get a consistently high NPS of 80. Chattermill has been instrumental in achieving these results and keeping us connected with our customers."

Loved & trusted by our customers

2026 Leader in Feedback Analytics

4.5/5  (236 reviews)

Enterprise-Grade Platform Security

Get granular insights from your feedback data

See how you can turn all your customer feedback into clear, connected insights that lead to action.

A short call to understand your needs and see how we fit
A tailored product demo based on your use case
An overview of pricing and implementation

4.5 rating

150+

5 star reviews

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