# **Get powerful insights with customer feedback analytics for Retail & Ecommerce**

Unify and analyze all your customer feedback, improve NPS and CSAT, and get insights on how to increase repeat purchases, reduce returns and improve the shopper experience.

## **Transform customer feedback into actionable intelligence**

Unify customer feedback from any source:
- Unify feedback from NPS and CSAT surveys, product reviews, support tickets, social media, voice calls, and more.
- See all integrations.

Analyze unstructured text with Lyra AI:
- Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.

Get powerful, granular customer insights:
- Get actionable intelligence to inform every decision across CX, Support, Product, Operations, and Revenue Teams.

### **Extract NPS, CSAT, and customer sentiment insights with ease**

No need to spend hours manually analyzing feedback. Our cutting-edge AI models built for scale help you analyze surveys, reviews, social media, and support data without the manual workload.

- Identify what’s having the biggest impact on the ratings and reviews you receive.
- Track how VoC metrics like NPS, CSAT, and CES change over time.
- Create dashboards for specific teams or regions.

### **Optimize your digital and in-store experiences**

Get a 360-degree view of all your customer journeys, both in-store and online. Consolidate and analyze all your feedback to identify points of friction and improve the customer journey.

- Identify points of friction across all customer journeys.
- Prioritize the pain points that most need your attention.
- Compare customer segments to understand differences.

### **Uncover the specific reasons behind returns and spot product issues**

Seeing increased return rates? Analyze returns surveys and customer support tickets to identify issues and adjust quickly.

- Pinpoint the specific product issues that drive returns.
- Understand what aspects of your products to improve.
- Keep on top of emerging product issues with proactive anomaly alerts.

### **Reduce the number of support contacts**

If your team is overwhelmed by support requests, use AI to identify the biggest issues across all interactions and focus on solving the ones that will reduce contact volume.

- Identify the root causes of issues and declining metrics.
- Get proactive alerts to help you spot customer concerns early.
- Improve self-help resources using feedback insights.

### **Customer Success Story**

James McGhee, Director of Customer Experience, Footasylum:
> "Chattermill helped us reduce contacts per transaction by 42%, raise our Trustpilot rating from 3.9 to 4.4 and get a consistently high NPS of 80. Chattermill has been instrumental in achieving these results and keeping us connected with our customers."

### **Get granular insights from your feedback data**

See how you can turn all your customer feedback into clear, connected insights that lead to action.

What to expect:
- **A short call** to understand your needs and see how we fit.
- **A tailored product demo** based on your use case.
- **An overview of pricing** and implementation.

### **Enterprise-Grade Platform Security**

Trusted by the world's biggest brands.