Chattermill: AI-native Customer Intelligence Platform
AI-native Customer Intelligence Platform
Transform all your customer feedback into decision-ready insights
Chattermill is the AI-native platform that unifies fragmented feedback, support, reviews and social data to proactively surface the insights you need to act on first.
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Trusted by 100+ of the smartest CX, Insights and Product teams
Without Chattermill
Feedback chaos, missed insights
Drowning in feedback scattered across multiple tools
Hours wasted manually tagging feedback data
Critical insights slip through the cracks
With Chattermill
Unified feedback, prioritized insights
All feedback channels unified in one platform
Instant AI tagging with themes and sentiment
Automatic alerts ensure you never miss key insights
8905738
**"**Chattermill's impact permeates all levels of the company. It plays a crucial role in shaping UX decisions, payment method launches, and feature introductions."
Renata Vasconcellos de Sa
Group Product Ops Lead
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"Customer feedback insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options."
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Stefan Platteau
Director of Global Product Strategy and Analytics
“If you're serious about understanding and improving customer journeys, Chattermill is essential.”
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James McGhee
Director of Customer Experience
"Chattermill helped us evaluate our customer experience maturity, identify gaps, and align around our customers.”
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Abdul Khaled
Head of Digital, Customer Experience & Digital Products
400+\ \ Users across CX, Product, and Operations\ \ .png) [7\ \ New brands launched to satisfy customer needs\ \ [42.8%\ \ Reduction in contacts per transaction\ \ [144%\ \ Increase in NPS through improved CX\ \
Customer intelligence designed for the agentic era
Query, analyze, and act on feedback directly in your AI agent — with Chattermill MCP
Tackle your big questions with Ask Lyra — your copilot for customer insights
Powered by AI Agents that operate continuously in the background, so insights find you — not the other way around
Unify all your customer feedback in one powerful platform
Centralize feedback from surveys, reviews, tickets, and calls in one platform
Automatically tag and categorize unstructured feedback with Chattermill's AI
Enrich every signal with context — customer ID, channel, location, and beyond
30%\ \ increase in average order value thanks to unified customer insights\ \ \ \ Read Case Study
Identify issues and answer your most critical business questions
Ask questions in natural language, get instant answers backed by quotes
Navigate from high-level trends to the most precise, granular issues
Compare results, quantify impact and know exactly which issues to prioritize first
20%\ \ NPS increase in 12 months through real-time feedback monitoring\ \ \ \ Read Case Study
Connect insights to decisions that shape how every team works
Automatically alert every team the moment your metrics change
Turn insights into Jira tickets or Slack notifications, with full context attached
Access Chattermill data directly in the AI agents your teams already use
Loved & trusted by our customers
2026 Leader in Feedback Analytics
4.5/5 (236 reviews)
2026 Top Voice of Customer Platforms
4.5/5 (90 reviews)
Read our reviews on G2 Read our reviews on Gartner
All your feedback data in one place
Easily integrate with any feedback channel and data source to get a unified view of your customers.
\ Zendesk \ \ Analyze all your Zendesk data to extract granular insights.\ \ Learn More](/content/integrations/zendesk/index.html) \ Trustpilot \ \ Connect Trustpilot to Chattermill to extract review insights.\ \ Learn More](/content/integrations/trustpilot/index.html) \ Qualtrics \ \ Integrate Qualtrics to analyze all your survey and support data.\ \ Learn More](/content/integrations/qualtrics/index.html) \ Intercom \ \ Integrate Intercom to surface emerging issues and get insights.\ \ Learn More](/content/integrations/intercom/index.html)
Enterprise-Grade Platform Security and Compliance
Frequently Asked Questions
What is Chattermill?
Chattermill is the AI-native customer experience intelligence platform that helps you unify and analyze feedback across every channel including surveys, online reviews, social media, support conversations, and voice calls.
Using powerful AI analytics, Chattermill extract insights from unstructured text feedback to uncover clear, actionable insights that can drive smarter decisions across your business.
From identifying pain points to spotting emerging trends and improving loyalty, Chattermill gives your teams the clarity and insights you need to guide strategic decisions, improve products and services, and increase customer satisfaction.
Who is Chattermill for?
Chattermill is built for CX-focused teams that want to go beyond surface-level metrics and truly understand their customers. It helps:
→ Customer Experience and VOC teams pinpoint what’s impacting satisfaction and loyalty,
→ Product and UX teams prioritize improvements based on real customer needs,
→ Support and Operations teams identify recurring issues before they escalate,
Wether you’re a fast-growing brand or an established enterprise, Chattermill makes it easy to align your entire organization around what matters most to customers.
What makes Chattermill different?
Most tools give you data. Chattermill gives you clear customer understanding at the click of a button.
Instead of siloed dashboards or superficial insights, Chattermill brings all your customer data into one place - and applies deep AI-powered analysis to reveal the "why" behind the numbers.
Our cutting-edge Lyra AI delivers strategic and precision insights with unmatched accuracy and precision.
We also work with you to link insights to your business goals, train your teams on CX best practices, and give you ongoing access to a network of CX and VoC experts at your disposal.
Chattermill is the single source of customer truth for businesses who want to turn every piece of feedback into insights that can influence their most important metrics.
Can Chattermill integrate with Claude, ChatGPT, Jira, Linear, Notion and other tools?
Yes. Chattermill connects to AI assistants, support platforms, CRMs, ticketing systems, and feedback channels through 50+ native integrations and an MCP server.
What teams do with it:
→ Query feedback from Claude, ChatGPT, or any AI agent via Chattermill MCP
→ Get Slack alerts when NPS drops, sentiment shifts, or a theme spikes
→ Turn top issues into Jira tickets with the customer quotes attached
→ Pull Salesforce or other CRM data in so feedback sits next to account, deal, and segment context
→ Connect feedback from Zendesk, Intercom, Qualtrics, Trustpilot, surveys, reviews, and call transcripts
If a tool's missing, the API, MCP or a secure data feed handles the rest.
Can I integrate Chattermill with my current stack?
Chattermill lets you integrate and analyze feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).
You can check out the full list of integrations here.
We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!
Does Chattermill comply with GDPR and CCPA?
Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.
We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards.
You can read more about our approach to data and security on our Trust Center.
Do you charge extra for additional users?
We believe that customer feedback insights should be available to everyone in any organization so we do not charge a per user fee - you can add as many users as you need.
Who isn’t Chattermill a good fit for?
→ You are looking for a feedback collection tool to send out surveys
→ You're not consistently collecting more than 5,000 pieces of customer feedback every month
→ You are a student, higher education institution or are looking for one-off analysis
→ You're only looking for basic survey tools, not deep customer experience insights
Chattermill empowers CX, Product, and Insights teams to unify and analyze customer feedback at scale—from surveys, support tickets, reviews, and more—using AI to uncover what truly drives customer satisfaction and churn.
Most customer-centric organizations benefit from our platform, but if you're not actively collecting or acting on feedback, Chattermill might not be the right fit, and we wouldn’t want to waste your time.
Get granular insights from your feedback data
See how you can turn all your customer feedback into clear, connected insights that lead to action.
What to expect:
A short call to understand your needs and see how we fit
A tailored product demo based on your use case
An overview of pricing and implementation
4.5 rating
150+
5 star reviews
See Chattermill in action
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Chattermill Product Tour
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