Product Returns ROI Calculator
ROI Calculator for Retail & E-Commerce
How much could you save by cutting down on product returns?
Want to reduce the cost of returns? With Chattermill, you’ll gain a clearer understanding of why customers return your products, along with precise, actionable insights to help you reduce those returns effectively.
Adjust the values below to estimate how much you could save with Chattermill.
Number of Orders
What’s the average number of orders you receive each year?
% of Orders Returned
How many of your orders get returned by customers?
Cost per Return
How much does one return usually cost you?
$375,000
Total Number of Returns
The average number of returns you receive each year.
$13,125,0000
Total Cost of Returns
How much you spend on returns each year.
Potential impact of CX Intelligence
| Conservative | Realistic | Best-case | |
|---|---|---|---|
| Expected Reduction in Returns | 1% Reduction | 10% Reduction | 25% Reduction |
Total Number of Returns After CXI
375,000
375,000
375,000
Total Cost of Returns After CXI
$12,468,750
$12,206,250
$11,812,500
Returns Cost Savings
$656,250
$918,750
$1,312,500
How Brands Achieve ROI with Chattermill
"The ROI is very clear to us. It’s definitely worth it, and we see the return on investment on a monthly basis, making its value evident to us.”
Renata Vasconcellos de Sa
Head of Rider EMEA
"Customer feedback insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options."
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Stefan Platteau
Director of Global Product Strategy and Analytics
"The return on investment with Chattermill is exceptional. It’s incredibly cost-effective compared to the resources and effort required to achieve the same results manually."
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James McGhee
Director of Customer Experience
"The return on investment has been pretty immediate, and it's been pretty obvious. Our NPS went from plus 9 last year to plus 22 this year, which is an incredible 144% increase. We've also seen a great increase in our app.”
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Abdul Khaled
Head of Digital, Customer Experience & Digital Products
Frequently Asked Questions
What is Customer Experience Intelligence?
Customer Experience Intelligence (CXI) is a category of software that analyzes customer feedback from all channels - support tickets, reviews, surveys, social media - to identify what drives business outcomes like churn or product returns. It turns thousands of unstructured comments into quantified insights, showing which issues have the biggest impact and what to fix first.
What is the Chattermill ROI Calculator?
The Chattermill ROI Calculator estimates how much you could save by reducing product returns. By helping you understand the reasons behind returns through customer feedback, Chattermill enables your team to identify issues and take action to lower return rates and related costs.
How is the ROI calculated?
Our ROI formulas are fully transparent - you can download the detailed methodology PDF here. We calculate ROI based on the inputs you provide (such as number of orders, return rate, and average cost per return), along with average improvements in return rates observed among Chattermill customers with similar profiles.