ROI Calculator for Retail & E-Commerce

How much could you save by cutting down on product returns?

Want to reduce the cost of returns? With Chattermill, you’ll gain a clearer understanding of why customers return your products, along with precise, actionable insights to help you reduce those returns effectively.

Adjust the values below to estimate how much you could save with Chattermill.

Input Fields

• Number of Orders: What’s the average number of orders you receive each year?
• % of Orders Returned: How many of your orders get returned by customers?
• Cost per Return: How much does one return usually cost you?

Output Metrics

• Total Number of Returns: $375,000
  The average number of returns you receive each year.
• Total Cost of Returns: $13,125,000
  How much you spend on returns each year.

Potential impact of CX Intelligence

1. Conservative: Expected Reduction in Returns based on average results from similar companies.
2. Realistic:
3. Best-case:

• Total Number of Returns After CXI: 375,000
• Total Cost of Returns After CXI:
  • $12,468,750
  • $12,206,250
  • $11,812,500
• Returns Cost Savings:
  • $656,250
  • $918,750
  • $1,312,500

How Brands Achieve ROI with Chattermill

Customer Testimonials

Renata Vasconcellos de Sa

"The ROI is very clear to us. It’s definitely worth it, and we see the return on investment on a monthly basis, making its value evident to us."

Stefan Plateau

"Customer feedback insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options." .avif)

James McGhee

"The return on investment with Chattermill is exceptional. It’s incredibly cost-effective compared to the resources and effort required to achieve the same results manually." .avif)

Abdul Khaled

"The return on investment has been pretty immediate, and it's been pretty obvious. Our NPS went from plus 9 last year to plus 22 this year, which is an incredible 144% increase." .avif)

Frequently Asked Questions

• What is Customer Experience Intelligence?
  Customer Experience Intelligence (CXI) is software that analyzes customer feedback to identify what drives business outcomes like churn or product returns.

• What is the Chattermill ROI Calculator?
  The calculator estimates how much you could save by reducing product returns.

• How is the ROI calculated?
  ROI is calculated based on inputs like number of orders and return rates.

• Why are there three different ROI estimates?
  To show a range of possible outcomes: Conservative, Realistic, and Best case based on average improvements.

• How is 'Total Number of Returns after CXI' calculated?
  It reflects your estimated returns after using Chattermill, applying different reduction percentages.

• How is 'Returns Cost Savings' calculated?
  It’s the difference between current total return costs and estimated return costs after using CXI.

Discover the impact Chattermill can make from day one.

Book a personalized demo to explore how it fits your organization’s needs.