ROI Сalculator for Customer Support

How much could you save by cutting down on support contacts?

With Chattermill, you can pinpoint the exact reasons behind customer support inquiries. By understanding the root causes, you can reduce the volume of inbound inquiries and reduce pressure on your support team.

Adjust the values below to estimate how much you could save with Chattermill.

Inputs

• Total Number of Orders: What’s your average annual order volume?
• % of Orders That Generate Support Contacts: What percentage of orders lead to a support contact?
• Average Cost Per Interaction: What’s the cost of one support interaction?

Outputs

• Number of Customer Support Interactions: The annual volume of support contacts.

$3,300,0000

• Total Costs Before CXI: Annual customer support costs before Chattermill.

$3,300,0000

• Potential impact of CX Intelligence: Conservative, Realistic, Best-case

Estimated Reduction in Support Contacts: The estimated reduction in support contacts is based on average results from companies of a similar size and profile that have worked with Chattermill.

• Number of Support Contacts After CXI: 375,000
• Total Costs After CXI: 375,000
• Customer Support Cost Savings: 375,000

How Brands Achieve ROI with Chattermill

"The ROI is very clear to us. It’s definitely worth it, and we see the return on investment on a monthly basis, making its value evident to us.”

Renata Vasconcellos de Sa
Head of Rider EMEA

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