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June 2024

New Alerts

We’ve updated our anomaly detection Alerts to help you spot unexpected changes with even greater precision.

About this release

Our updated Alerts feature uses anomaly detection to highlight unexpected spikes and incidents in your feedback data - helping you catch emerging trends before they escalate. With increased customisation, new integrations, and a whole new approach to managing your Alerts, Alerts ensures your team stays on top of the most important issues in real time.

Spotting red flags in your customer feedback is crucial, both for highlighting issues before they spiral out of control, and to seize opportunities before they pass you by. However, when dealing with large volumes of customer data, this process can be tedious and time-consuming, with key incidents not always easy to spot.

Alerts ensure that you’re always ahead of the curve when it comes to feedback data. You’ll be proactively notified of any important events, allowing you to easily spot warning signs before it’s too late. Here’s what’s new:

Customized filters – Tailor alerts to specific segments like product features or feedback categories using your own metadata.
Adjustable frequency & sensitivity – Choose how often (daily or weekly) and under what conditions (high/medium/low thresholds) alerts should trigger.
Centralised alert dashboard – View all active notifications in one place, filter by date, and mark each alert as “Open” or “Resolved.”
Deep dive context – Each alert includes a visual chart showing the anomaly against historical data, relevant filters, and summarized highlights of customer comments.
Slack & Jira integration – Send alerts to Slack for team awareness, or push directly into Jira to track action items seamlessly.

Alerts help you proactively monitor critical areas, from delivery delays to UX glitches or product removals. With configurable triggers and rich context, your team can quickly spot issues and take action - whether that’s engaging engineers in Jira or flagging customer support.

Alerts are triggered by anomaly detection workflows, which can be set up in the Workflows tab. Alerts can be pushed to Slack and Email, whilst any Alert can be turned into a Jira ticket from within the Alerts menu.

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