Chattermill
XLG Summit
Unleashing the power of Experience-Led Growth
Free event
September 2025
Introducing Observations
Observations turn your customer feedback into a quantified list of specific issues your team can fix immediately, with precise volume data showing which problems impact the most customers.
About this release
The latest addition to Lyra AI, Observations add a deeper layer of customer intelligence within Chattermill. While Themes capture strategic trends across your customer feedback, Observations go deeper - surfacing the most specific, granular issues within your product. It's a new layer of intelligence that's precise, accurate, and immediately actionable.
Getting specific, actionable insights shouldn't require analysts to manually categorize feedback, read through extensive comment threads, or spend hours synthesizing findings into reports. Beyond understanding broad trends, teams need to identify specific customer problems on a very granular level, all without manual work.
Observations automatically extract precise issues with surgical precision, giving your team a quantified list of problems they can prioritize and fix immediately.
What's included:
- Automatic discovery of precision insights: Observations are automatically discovered from your feedback - no need to manually read through hundreds of comments
- Quantified, specific customer issues: Each observation shows exact mention volumes so you can prioritize the most frequently mentioned issues
- Complete customization control: Admins have the ability to merge and rename Observations
- Evidence-backed insights: Click on any observation to view the actual feedback snippets, then read full responses for complete context
- Integration across the app: Use Observations as filters, add to reports and dashboards - they're available wherever you need them
- Proactive monitoring: See when specific customer problems spike so you can act before they become major issues
Observations are available to all Chattermill users who have signed up to our early access program.
Need more help?
Contact Us
Still have questions about joining our community?
Learn more
.png)
.avif)
Academy
Become an expert who knows how to prove the value of CX for the business.
Learn more
Chattermill Analytics Limited,
68 Hanbury St, London, E1 5JL, United Kingdom