# Track and share critical customer insights, automatically

There are risks and opportunities hiding in your customer reviews, support tickets, and conversations. But large volumes of feedback make it difficult to catch and address them early on. Workflows allow you to discover challenges, align with teams, and close CX gaps.

## Schedule alerts to discover red flags and incidents

There's nothing worse than missing early warning signs. Get notified when important events happen – think safety incidents, shipments slowed, or supply shortages – and keep your fingers on the pulse. It's quick to add an alert to your workflow, and it's just as easy to remove them when they're not relevant.

## Trigger regular updates to your team and execs

If you want to deliver a five-star customer experience, you and your team need to see and seize opportunities before it's too late. That's why Chattermill makes it easy to trigger important updates to be sent to your colleagues without them having to log in to the platform.

## Integrate with your tech stack

Using Chattermill for Slack, you'll get key weekly insights in Slack. We'll inform you about what's happening in your customers' world, ensuring you won't miss important updates or red flags. And with the bonus of a weekly digest sent straight to your inbox, you'll find intel in no time at all.

### Loved & trusted by our customers

2026 Leader in Feedback Analytics

4.5/5  (236 reviews)

2026 Top Voice of Customer Platforms

4.5/5 (90 reviews)

### "Chattermill's impact permeates all levels of the company.  It plays a crucial role in shaping UX decisions, payment method launches, and feature introductions."

**Renata Vasconcellos de Sa**

Group Product Ops Lead

.png)

### "Customer feedback insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options."

.avif)

**Stefan Platteau**

Director of Global Product Strategy and Analytics

### “If you're serious about understanding and improving customer journeys, Chattermill is essential.”

.avif)

**James McGhee**

Director of Customer Experience

### "Chattermill helped us evaluate our customer experience maturity, identify gaps, and align around our customers.”

.avif)

**Abdul Khaled**

Head of Digital, Customer Experience & Digital Products

### Get granular insights from your feedback data

See how you can turn all your customer feedback into clear, connected insights that lead to action.

What to expect:

**A short call** to understand your needs and see how we fit

**A tailored product demo** based on your use case

**An overview of pricing** and implementation

4.5 rating

150+
5 star reviews