Unlock the insights in every call using AI-powered Speech Analytics

Complete your voice of the customer program with valuable insights from customer and prospect calls. Uncover trends, patterns, and pain points to drive informed CX and product decisions.

Transform every customer support and sales conversation into valuable insights

Accurate speech-to-text conversion

Transcribe every call across 99+ languages in seconds, with speech-to-text technology offering human-level accuracy.

Precise insights with our pupose-built Lyra AI

Lyra AI uncovers sentiment, themes and key phrases across every interaction and delivers actionable intelligence to proactively solve customer pains.

Identify contact reasons and product issues in voice data

Gain access to one of the richest sources of customer insights to identify product issues or the reasons for returns, refunds, and cancellations.

Track themes and sentiment

Automatically identify which themes are trending up or down across your voice data to address issues proactively.

Identify key pain points

Prioritize what needs to be fixed by getting a clear view of key issues and most frequently mentioned topics.

Save countless hours on manual analysis

Don’t let the volume of calls keep you from gaining the insights you need. With AI's ability to process audio files in seconds, your teams can automatically identify trends at scale.

Ensure call insights are available for every team

Do customer support calls feel like a black box for other teams? Integrate your voice data into Chattermill so everyone can access the insights they need.

Integrate with your favorite tools

Connect with your tech stack to analyze audio files from platforms like Aircall, Dixa, and more.

Trust & security

We’re keeping your customers' data safe - with powerful access controls and the highest security standards.

“Chattermill's Speech Analytics will play a key role in specific product areas. It will enhance our understanding of the needs of potential customers by analyzing voice data from initial inquiries and sales calls. We'll gain insights into what prospects are looking for in a business finance solution like Qonto."

Sara Huier

Voice of the Customer Expert, Corporate Strategy at Qonto

Frequently Asked Questions

What is Speech Analytics?

Speech Analytics is the process of turning audio recordings, like customer support and sales calls, into valuable insights that can guide your CX and Product decisions. Chattermill's Speech Analytics translates conversations in over 99+ languages and transcribes them into text, making it easy to analyze and act on.

What types of voice data can I integrate into Chattermill?

From customer support calls to prospect conversations - Chattermill can handle all your call recordings and MP3 files from platforms such as Dixa, Aircall, 8x8, and more.

Which teams can benefit the most from Chattermill’s Speech Analytics?

Any team interested in uncovering valuable insights from thousands of call recordings can benefit from this solution. It can be particularly useful for CX and Product Teams that may find it challenging to access a variety of tools within the organization or lack the capacity to analyze large volumes of calls at scale.

Does Speech Analytics comply with GDPR and CCPA?

Yes, Chattermill's Speech Analytics is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.