Analyze unfiltered feedback across social media with Social CX Analytics

Gain a comprehensive view of customer feedback across social media channels. Uncover key insights, identify issues early, and monitor trends - all in one platform.

Analyze the world’s largest pool of publicly available feedback data

Unify social media feedback

Unify feedback from comments, posts, and messages across top social media platforms.

Analyze unstructured text with Lyra AI

Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.

Get powerful, granular insights

Get actionable intelligence to inform every decision across CX, Support, Product, Marketing, and Revenue Teams.

Analyze feedback from social media sites

No need to manually track thousands of mentions, comments, and hashtags flooding in daily. Analyze large volumes of social feedback with cutting-edge AI models built for scale.

Social media monitoring

Connect Facebook, Instagram, or TikTok to Chattermill so your teams can analyze all your social comments and messages.

Lyra AI

Our proprietary AI transforms unstructured text feedback into actionable insights with unparalleled precision and accuracy.

Sentiment analysis

Analyze the sentiment of all social media mentions using advanced theme detection technology.

Identify the early warning signs

A surge in negative sentiment can cause significant damage in a short time. Quantify sentiment in social feedback and identify trends before they escalate into a full-blown crisis.

Anomaly detection

Identify sudden spikes in volume or negative sentiment faster with anomaly alerts.

Customizable dashboards

Build dashboards to track mentions of your brand, monitor trends, and identify changes in sentiment.

Gen-AI capabilities

Get a summary of key threads and issues, all powered by Gen-AI for faster insights.

Track competitors’ moves

Your competitors' social media activities can inform your product and marketing strategy. Identify their strengths and weaknesses and learn from their wins and mistakes.

Competitive reports

Monitor your competitors' social media, track trends, and spot shifts in sentiment.

Benchmarking

Benchmark your against the competition across themes such as Brand, Delivery Speed, or App Experience.

Insights sharing

Automatically generate and share reports with your team using scheduling and export features.

Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.

Frequently Asked Questions

What is social media feedback analysis?

Social media feedback analysis is the process of examining feedback from platforms like Facebook, X, Instagram, TikTok, and YouTube. As the world’s largest source of online conversations, it offers an authentic, unfiltered voice of the customer. The insights gained can help guide strategic decisions, identify early warning signs, track competitors, and improve products and services.

What types of feedback data can I integrate into Chattermill?

Chattermill lets you integrate feedback from various social media platforms, messaging apps, blogs and forums. You can check out the full list of integrations here. If you’re looking to connect your favorite tools, just reach out – we’d love to help!

Which teams can benefit the most from Chattermill?

Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, Marketing and Revenue teams, everyone can find answers to their key business questions.

Does Chattermill comply with GDPR and CCPA?

Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly. We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards.

Which teams can access insights?

Any team you choose! Chattermill does not charge for the number of seats, allowing you to add as many users to your Chattermill account as needed, enabling self-service access for everyone.