Make product decisions faster with AI-powered Product Experience Analytics

Analyze user feedback to help Product and Engineering teams triage faster, prioritize the right features, and drive business impact.

Actionable user insights to help you build better products

Aggregate user feedback in one place

Unify feedback from surveys, product reviews, support tickets, social media, voice calls, and more.

Analyze unstructured text with Lyra AI

Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.

Get powerful and granular customer insights

Get actionable intelligence to inform every decision across Product, UX and Engineering Teams.

Identify product issues faster

No need to spend hours manually sifting through feedback data to identify product issues. Speed up discovery with cutting-edge AI models built for scale.

Quantified results Understand the biggest user pain points. View results by category, sentiment, feedback volume, and more.

Impact analysis
Get straight to the root cause and identify the drivers behind low NPS or declining product reviews.

Anomaly alerts Get instant alerts for data anomalies to catch potential issues early.

Prioritize key improvements for your roadmap

Take the guesswork out of your planning process. Use user feedback to identify high-impact projects, all backed by solid data.

Granular insights Surface the insights that matter with AI that turns feedback into precise data.

Powerful reports Uncover the reasons behind feedback across categories such as Ease of Use, Navigation, Security, and more.

Iterate quickly after launch

No need to rely on customer success for feedback on recent launches. Monitor how users react to product updates, identify bugs, and see what’s trending in near real-time.

Intuitive & easy to consume No analyst skills required - with a simple UI, everyone can understand what customers think about your products.

Team dashboards Monitor trends and track changes over time with powerful dashboards and visualizations.

Without a tool like Chattermill, we'd probably need to build a whole team of 10 or 20 people just to sit there copying and pasting what customers are saying - whether it's on the app, Trustpilot, or social media - into spreadsheets. Honestly, I don't think we'd even be able to manage without a tool like Chattermill.

Mo Nuur
Product Lead for CX & Digital at E.ON Next

Frequently Asked Questions

What is product experience analysis?
Product experience analysis involves examining user feedback on digital experiences from sources like surveys, product reviews, support conversations, social channels and voice calls. These insights help guide strategic product decisions, enhance features, inform the product roadmap and improve the overall user experience.

What types of feedback data can I integrate into Chattermill?
Chattermill lets you integrate feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).

Which teams can benefit the most from Chattermill?
Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, UX, Product Operations, or Revenue teams, everyone can find answers to their key business questions.

Does Chattermill comply with GDPR and CCPA?
Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.

Which teams can access insights?
Any team you choose! Chattermill does not charge for the number of seats, allowing you to add as many users to your Chattermill account as needed, enabling self-service access for everyone.