Make product decisions faster with AI-powered Product Experience Analytics

Analyze user feedback to help Product and Engineering teams triage faster, prioritize the right features, and drive business impact.

Actionable user insights to help you build better products

Identify product issues faster

No need to spend hours manually sifting through feedback data to identify product issues. Speed up discovery with cutting-edge AI models built for scale.

Quantified results
Understand the biggest user pain points. View results by category, sentiment, feedback volume, and more.

Impact analysis
Get straight to the root cause and identify the drivers behind low NPS or declining product reviews.

Anomaly alerts
Get instant alerts for data anomalies to catch potential issues early.

Prioritize key improvements for your roadmap

Take the guesswork out of your planning process. Use user feedback to identify high-impact projects, all backed by solid data.

Granular insights
Surface the insights that matter with AI that turns feedback into precise data.

Powerful reports
Uncover the reasons behind feedback across categories such as Ease of Use, Navigation, Security, and more.

Gen-AI capabilities
Summarize calls and emails with Gen-AI to quickly uncover user pain points or feature requests.

Iterate quickly after launch

No need to rely on customer success for feedback on recent launches. Monitor how users react to product updates, identify bugs, and see what’s trending in near real-time.

Intuitive & easy to consume
No analyst skills required - with a simple UI, everyone can understand what customers think about your products.

Team dashboards
Monitor trends and track changes over time with powerful dashboards and visualizations.

Plug-and-play integrations
Connect tools like Slack, Jira, and Notion to share insights with UX, Engineering, Research, and Operations teams.

Frequently Asked Questions

What is product experience analysis?
Product experience analysis involves examining user feedback on digital experiences from sources like surveys, product reviews, support conversations, social channels and voice calls. These insights help guide strategic product decisions, enhance features, inform the product roadmap and improve the overall user experience.

What types of feedback data can I integrate into Chattermill?
Chattermill lets you integrate feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).

We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!

Which teams can benefit the most from Chattermill?
Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, UX, Product Operations, or Revenue teams, everyone can find answers to their key business questions.

Does Chattermill comply with GDPR and CCPA?
Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.

Which teams can access insights?
Any team you choose! Chattermill does not charge for the number of seats, allowing you to add as many users to your Chattermill account as needed, enabling self-service access for everyone.

Get granular insights from your feedback data

See how you can turn all your customer feedback into clear, connected insights that lead to action.

What to expect:

• A short call to understand your needs and see how we fit
• A tailored product demo based on your use case
• An overview of pricing and implementation