Observations, Highlights and AskLyra

Transform feedback into action with unprecedented speed, precision, and confidence. Explore insights that are accurate, precise, and immediately actionable.

The future of CX Intelligence is speed, precision and confidence

Mikhail Dubov
CEO, Chattermill

We've entered the era of unprecedented advancements in artificial intelligence, where speed, accuracy and precision must come together. This raises the bar for the tools, insights, and skills your teams need - and transforms how companies will use AI to accelerate decision-making.

Put simply, this changes everything. We're embracing this moment with you, reinventing our platform to bring you customer insights that are precise, actionable, and trustworthy - delivered the moment you need them.

OBSERVATIONS

Work with precise, granular customer insights

Get an instant list of specific customer issues extracted directly from customer feedback.

Precision insights, ready to act on\
Automatic discovery, zero effort\
Backed by quantified data\

HIGHLIGHTS

From insight to action, at unprecedented speed

Extract precise, reliable, and immediately actionable key takeaways from thousands of customer comments.

Purpose-built for CX Intelligence\
Top insights at a glance\
Evidence behind every insight

ASK LYRA

Ask Lyra: Your front door to customer intelligence

Powered by our proprietary Lyra AI technology, it works like a knowledgeable team member who knows everything about your customer feedback.

Instant answers to business questions\
No report building required\
Built for everyone, not just data teams

"Ask Lyra has been pivotal in changing how stakeholders across our business engage with customer insights. They can now input their questions directly into the platform and get immediate answers. As a result, we have more stakeholders actively using the tool to answer their most important business questions."

Obi Santos
Head of VoC Insights

Frequently Asked Questions

What is customer feedback analysis?
Customer feedback analysis is the process of analyzing feedback from various sources, including surveys, online reviews, social media, support conversations, and voice calls. The insights gathered can then be used to guide strategic decisions, improve products and services, and increase customer satisfaction.

What types of feedback data can I integrate into Chattermill?
Chattermill lets you integrate feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).

You can check out the full list of integrations here.

Which teams can benefit the most from Chattermill?
Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, or Revenue teams, everyone can find answers to their key business questions.

Does Chattermill comply with GDPR and CCPA?
Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.