Observations, Highlights and AskLyra

Transform feedback into action with unprecedented speed, precision, and confidence. Explore insights that are accurate, precise, and immediately actionable.

Trusted by hundreds of the smartest CX, Insights and Product teams

The future of CX Intelligence is speed, precision and confidence

Mikhail Dubov

W e ’ v e e n t e d e d t h e e r a o f u n p r e c e d e t e d a d v a n a c e m e n t s i n a r t i c e w i th i d e d a m ic d e ce ,

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d e t e vo s s i g g ing e t t a d e w o t e ..

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OBSERVATIONS

Work with precise, granular customer insights

Get an instant list of specific customer issues extracted directly from customer feedback.

HIGHLIGHTS

From insight to action, at unprecedented speed

Extract precise, reliable, and immediately actionable key takeaways from thousands of customer comments.

ASK LYRA

Ask Lyra: Your front door to customer intelligence

Powered by our proprietary Lyra AI technology, it works like a knowledgeable team member who knows everything about your customer feedback.

"Ask Lyra has been pivotal in changing how stakeholders across our business engage with customer insights. They can now input their questions directly into the platform and get immediate answers. As a result, we have more stakeholders actively using the tool to answer their most important business questions."

Obi Santos

“Observations help me cut through the noise. I instantly see which issues are emerging, with a clear, structured snapshot of the topics I care about. It feels like an organized folder system for user feedback - direct and easy to navigate. From there, I can quickly spot emerging issues and deep-dive into the relevant snippets to take action.”

"Highlights has revolutionized our workflow. When metrics dip below a threshold, it swiftly provides concise summaries of critical issues. Our teams can now dive deeper independently into our customer pain points, saving everyone valuable time. It's been a tremendous asset to our operations."

Frequently Asked Questions

What is customer feedback analysis?

Customer feedback analysis is the process of analyzing feedback from various sources, including surveys, online reviews, social media, support conversations, and voice calls. The insights gathered can then be used to guide strategic decisions, improve products and services, and increase customer satisfaction.

What types of feedback data can I integrate into Chattermill?

Chattermill lets you integrate feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).

Which teams can benefit the most from Chattermill?

Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, or Revenue teams, everyone can find answers to their key business questions.

Does Chattermill comply with GDPR and CCPA?

Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.