Observations, Highlights and AskLyra

Transform feedback into action with unprecedented speed, precision, and confidence. Explore insights that are accurate, precise, and immediately actionable.

The future of CX Intelligence is speed, precision and confidence

Mikhail Dubov

CEO, Chattermill

We've entered the era of unprecedented advancements in artificial intelligence, where speed, accuracy and precision must come together. This raises the bar for the tools, insights, and skills your teams need - and transforms how companies will use AI to accelerated decision-making.

Simply put, this changes everything. We're embracing this moment with you, reinventing our platform to bring you customer insights that are precise, actionable, and trustworthy - delivered the moment you need them.

A message from our CEO

Work with precise, granular customer insights

Get an instant list of specific customer issues extracted directly from customer feedback.

Precision insights, ready to act on
See the most precise, granular issues the moment you log in and know exactly what to fix.
Automatic discovery, zero effort
Observations automatically surface issues your team can tackle right away - no need for manual analysis.
Backed by quantified data
See quantified results ranked by volume and impact, with instant access to supporting customer quotes.

From insight to action, at unprecedented speed

Extract precise, reliable, and immediately actionable key takeaways from thousands of customer comments.

Purpose-built for CX Intelligence
Get summaries you can trust from cutting-edge AI models that handle large data volumes with proven accuracy.
Top insights at a glance
Review the list of key issues, with quantified results behind every data point.
Evidence behind every insight
Verify every insight by viewing feedback snippets, then read full responses for complete context.

Ask Lyra: Your front door to customer intelligence

Powered by our proprietary Lyra AI technology, it works like a knowledgeable team member who knows everything about your customer feedback.

Instant answers to business questions
Ask questions in plain English and get instant answers, backed by precise volume data showing impact.
No report building required
Skip the manual work of creating reports, applying filters, or digging through complex data.
Built for everyone, not just data teams
CX, Product, and Marketing teams get customer insights immediately - no technical skills required.

"Ask Lyra has been pivotal in changing how stakeholders across our business engage with customer insights. They can now input their questions directly into the platform and get immediate answers. As a result, we have more stakeholders actively using the tool to answer their most important business questions."

Obi Santos
Head of VoC Insights

“Observations help me cut through the noise. I instantly see which issues are emerging, with a clear, structured snapshot of the topics I care about. It feels like an organized folder system for user feedback - direct and easy to navigate. From there, I can quickly spot emerging issues and deep-dive into the relevant snippets to take action.”

Vahritch Kharmendjian
Staff Product Manager, Qonto

"Highlights has revolutionized our workflow. When metrics dip below a threshold, it swiftly provides concise summaries of critical issues. Our teams can now dive deeper independently into our customer pain points, saving everyone valuable time. It's been a tremendous asset to our operations."

Julia Zuber
Senior Customer Insights Manager

Frequently Asked Questions

What is customer feedback analysis? Customer feedback analysis is the process of analyzing feedback from various sources, including surveys, online reviews, social media, support conversations, and voice calls. The insights gathered can then be used to guide strategic decisions, improve products and services, and increase customer satisfaction.

What types of feedback data can I integrate into Chattermill? Chattermill lets you integrate feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).
You can check out the full list of integrations here.

We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!

Which teams can benefit the most from Chattermill? Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, or Revenue teams, everyone can find answers to their key business questions.

Does Chattermill comply with GDPR and CCPA? Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.

We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards.