Turn feedback into insights with AI Customer Feedback Analytics Software

Unify customer feedback from all channels in any language and use Lyra AI to deliver insights that drive decisions for CX, Product, Support, and VoC teams.

All your feedback data in one place

Easily integrate with any feedback channel and data source to get a unified view of your customers.

Transform feedback into actionable intelligence

Automate customer feedback analysis

Stop spending 20+ hours a week manually reading and tagging comments. Analyze large volumes of customer feedback, in any language, with cutting-edge AI models built for scale.

Lyra AI

Our proprietary AI transforms unstructured text into actionable insights with precision, so you can understand why customers feel a certain way, not just what they said.

Sentiment analysis

Chattermill uses advanced technology to analyze customer feedback contextually rather than relying on basic keyword matching, allowing for deeper analysis.

Get answers to critical business questions

Struggling to understand what's driving NPS or churn? Use feedback data to answer business questions and tell the story to key stakeholders, leading to faster, more informed decisions.

Intelligent reports

Understand what's driving NPS changes, product returns, or churn. Apply filters and breakdowns to create reports for any use case or stakeholder.

Impact analysis

See which issues have the biggest impact on your key metrics like NPS and revenue, so you can justify investments with data-backed ROI.

Gen-AI capabilities

Get instant summaries and lists of key issues, praises, or suggestions, powered by generative AI to accelerate time-to-insight.

Share insights with all your teams

Use Chattermill to break down data silos and help teams work toward the same goals. Our customer feedback analytics software gives CX, Support, Product, and Revenue teams access to actionable insights, all in one place.

Intuitive self-serve dashboards

Create custom dashboards easily for any team or region. No analyst skills required.

One platform for all teams

Give CX, Support, Product, and Revenue teams access to the same customer truth.

Integrate with your favorite tools

Push insights to Slack, Jira, and Notion, ensuring feedback reaches the right people at the right time.

Customer feedback analytics software built for business impact

Proactive alerts

Get real-time alerts when negative themes spike across surveys, tickets, or reviews, so CX and Product teams can act early, prevent churn, and protect your NPS.

Multilingual feedback analysis

Choose from over 100 languages to accurately analyze feedback accuracy, delivering consistent insights across regions and channels.

Business impact mapping

Link feedback themes directly to NPS, CSAT, retention, and revenue. Instantly see which customer issues drive the biggest business impact so teams focus on fixes with clear ROI.

Frequently Asked Questions About Chattermill’s Customer Feedback Analytics Software

What is customer feedback analysis?

Customer feedback analysis is the process of analyzing feedback from various sources, including surveys, online reviews, social media, support conversations, and voice calls. The insights gathered can then be used to guide strategic decisions, improve products and services, and increase customer satisfaction.

What makes Chattermill different from other customer feedback analytics software?

Chattermill unifies customer feedback from every channel in one platform. Rather than relying on sentiment alone, Lyra AI shows you exactly what’s influencing customer behavior. Those insights are then connected to metrics like NPS, retention, and revenue, making them usable across multiple teams.

Does Chattermill comply with GDPR and CCPA?

Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.