# XLG Summit

**Unleashing the power of Experience-Led Growth**  
Free event  
[Register now](/content/xlg-summit/index.html)

[**Chattermill MCP: Access Chattermill insights directly in your AI agent.** **See it in action**\
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# Product Updates

Discover the latest features, improvements, and updates we've shipped to help you better understand your customer feedback.

## Introducing Observations

Observations turn your customer feedback into a quantified list of specific issues your team can fix immediately, with precise volume data showing which problems impact the most customers.

- Observations are automatically discovered from your feedback - no need to manually read through hundreds of comments.
- Observations will be integrated across the entire Chattermill platform. You can use them as filters, add them to reports, and create dashboards.
- Each observation shows exact mention volumes so you can prioritize the most frequently mentioned issues.

[**Watch the video**](/content/product-updates#/index.html) [Learn more](/content/release/introducing-observations/index.html)

### Powerful Highlights

Highlights give you the key takeaways from all your customer feedback, using cutting-edge AI built to meet the highest standards of precision and accuracy.

- Get instant summaries of any customer feedback data point without manual analysis.
- Every insight is backed by data on frequency and volume, ranked by actionability.
- Copy entire summaries to paste into presentations, or add them as widgets to dashboards.

[**Watch the video**](/content/product-updates#/index.html) [Learn more](/content/release/powerful-highlights/index.html)

### Ask Lyra

Simply ask a question about your customers in plain English and get instant, data-backed answers.

- Ask questions in plain English and get instant, quantified insights.
- Every answer provides specific customer issues with precise volume data, plus digestible summaries.
- Click through to actual customer quotes and snippets that support each answer and verify what customers really said.

[**Watch the video**](/content/product-updates#/index.html) [Learn more](/content/release/ask-lyra/index.html)

### Speech Analytics

Capture customer insights directly from sales and support calls, turning voice interactions into searchable text that’s integrated with your other feedback data.

- Transcribe and analyze calls automatically.
- Combine voice insights seamlessly with written feedback.
- Easily spot trends from customer conversations.

[**Watch the video**](/content/product-updates#/index.html) [Learn more](/content/blog/the-new-era-of-cx-intelligence-is-coming-soon/index.html)

### New Alerts

We’ve updated our anomaly detection Alerts to help you spot unexpected changes with even greater precision.

- Manage all of your Alerts from one place, and easily mark whether issues have been resolved or need attention.
- Tailor the frequency and sensitivity of Alerts.
- Generate a Jira ticket from any Alert in one click.

[**Watch the video**](/content/product-updates#/index.html) [Learn more](/content/release/new-alerts/index.html)

### Multiple Breakdowns on Reports

Segment reports by up to three dimensions at once, making it easier to see exactly what’s driving changes across your feedback data.

- Combine insights across themes, locations, or customer segments.
- Quickly find intersections and patterns.
- Dive deeper into your data without complexity.

[**Watch the video**](/content/product-updates#/index.html) [Learn more](/content/release/multiple-breakdowns-on-reports/index.html)

## More updates

### Average Score on Impact Analysis

With Average Score, you can now apply Impact Analysis to any data source for which you have a score given alongside each response - think reviews, CSAT, Customer Effort Score, or any other feedback that comes with a numerical score.

[Read more](/content/release/average-score-on-impact-analysis/index.html)

### Themes Page

Get greater visibility into how your feedback is categorised with a birds-eye view of all of your themes under one roof.

[Read more](/content/release/themes-page/index.html)

### Add Workflows from any part of the platform

Get notified of new feedback, schedule a report, or an anomaly alert from any point in the platform with one click.

[Read more](/content/release/add-workflows-from-any-part-of-the-platform/index.html)

### Add a new Theme

Easily generate an entirely new theme from a short prompt and example of the feedback you’d like to see tagged.

[Read more](/content/release/add-a-new-theme/index.html)

### New Workflows page

Manage all of your workflows from one, new, easy-to-use menu.

## Get granular insights from your feedback data

Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.

[Book a demo](/content/book-demo/index.html)