Product Updates

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Product Updates

Discover the latest features, improvements, and updates we've shipped to help you better understand your customer feedback.

Introducing Observations

Observations turn your customer feedback into a quantified list of specific issues your team can fix immediately, with precise volume data showing which problems impact the most customers.

Observations are automatically discovered from your feedback - no need to manually read through hundreds of comments.

Observations will be integrated across the entire Chattermill platform. You can use them as filters, add them to reports, and create dashboards.

Each observation shows exact mention volumes so you can prioritize the most frequently mentioned issues.

Watch the video Learn more
September 2025

Powerful Highlights

Highlights give you the key takeaways from all your customer feedback, using cutting-edge AI built to meet the highest standards of precision and accuracy.

Get instant summaries of any customer feedback data point without manual analysis.

Every insight is backed by data on frequency and volume, ranked by actionability.

Copy entire summaries to paste into presentations, or add them as widgets to dashboards.

Watch the video Learn more
September 2025

Ask Lyra

Simply ask a question about your customers in plain English and get instant, data-backed answers.

Ask questions in plain English and get instant, quantified insights.

Every answer provides specific customer issues with precise volume data, plus digestible summaries.

Click through to actual customer quotes and snippets that support each answer and verify what customers really said.

Watch the video Learn more
September 2025

Speech Analytics

Capture customer insights directly from sales and support calls, turning voice interactions into searchable text that’s integrated with your other feedback data.

Transcribe and analyze calls automatically.

Combine voice insights seamlessly with written feedback.

Easily spot trends from customer conversations.

Watch the video Learn more
November 2024

New Alerts

We’ve updated our anomaly detection Alerts to help you spot unexpected changes with even greater precision.

Manage all of your Alerts from one place, and easily mark whether issues have been resolved or need attention.

Tailor the frequency and sensitivity of Alert.

Generate a Jira ticket from any Alert in one click.

Watch the video Learn more
June 2024

Multiple Breakdowns on Reports

Segment reports by up to three dimensions at once, making it easier to see exactly what’s driving changes across your feedback data.

Combine insights across themes, locations, or customer segments.

Quickly find intersections and patterns.

Dive deeper into your data without complexity.

Watch the video Learn more
October 2024

More updates

Average Score on Impact Analysis

With Average Score, you can now apply Impact Analysis to any data source for which you have a score given alongside each response - think reviews, CSAT, Customer Effort Score, or any other feedback that comes with a numerical score.

Themes Page

Get greater visibility into how your feedback is categorised with a birds-eye view of all of your themes under one roof.

Add Workflows from any part of the platform

Get notified of new feedback, schedule a report, or an anomaly alert from any point in the platform with one click.

Add a new Theme

Easily generate an entirely new theme from a short prompt and example of the feedback you’d like to see tagged.

New Workflows page

Manage all of your workflows from one, new, easy-to-use menu.

Get granular insights from your feedback data

Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.