# XLG Summit

## Unleashing the power of Experience-Led Growth

Free  
event

[Register now](https://mailto:api@chattermill.com/xlg-summit)

# Product Updates

Discover the latest features, improvements, and updates we've shipped to help you better understand your customer feedback

### Introducing Observations

Observations turn your customer feedback into a quantified list of specific issues your team can fix immediately, with precise volume data showing which problems impact the most customers.

Observations are automatically discovered from your feedback - no need to manually read through hundreds of comments

Observations will be integrated across the entire Chattermill platform. You can use them as filters, add them to reports, and create dashboards.

Each observation shows exact mention volumes so you can prioritize the most frequently mentioned issues

[**Watch the video**](https://mailto:api@chattermill.com/product-updates#) [Learn more](https://mailto:api@chattermill.com/release/introducing-observations)

### Powerful Highlights

Highlights give you the key takeaways from all your customer feedback, using cutting-edge AI built to meet the highest standards of precision and accuracy.

Get instant summaries of any customer feedback data point without manual analysis

Every insight is backed by data on frequency and volume, ranked by actionability

Copy entire summaries to paste into presentations, or add them as widgets to dashboards

[**Watch the video**](https://mailto:api@chattermill.com/product-updates#) [Learn more](https://mailto:api@chattermill.com/release/powerful-highlights)

### Ask Lyra

Simply ask a question about your customers in plain English and get instant, data-backed answers.

Ask questions in plain English and get instant, quantified insights

Every answer provides specific customer issues with precise volume data, plus digestible summaries

Click through to actual customer quotes and snippets that support each answer and verify what customers really said

[**Watch the video**](https://mailto:api@chattermill.com/product-updates#) [Learn more](https://mailto:api@chattermill.com/release/ask-lyra)

### Speech Analytics

Capture customer insights directly from sales and support calls, turning voice interactions into searchable text that’s integrated with your other feedback data.

Transcribe and analyze calls automatically

Combine voice insights seamlessly with written feedback

Easily spot trends from customer conversations

[**Watch the video**](https://mailto:api@chattermill.com/product-updates#) [Learn more](/content/blog/the-new-era-of-cx-intelligence-is-coming-soon/index.html)

### New Alerts

We’ve updated our anomaly detection Alerts to help you spot unexpected changes with even greater precision.

Manage all of your Alerts from one place, and easily mark whether issues have been resolved or need attention

Tailor the frequency and sensitivity of Alert

Generate a Jira ticket from any Alert in one click

[**Watch the video**](https://mailto:api@chattermill.com/product-updates#) [Learn more](https://mailto:api@chattermill.com/release/new-alerts)

### Multiple Breakdowns on Reports

Segment reports by up to three dimensions at once, making it easier to see exactly what’s driving changes across your feedback data.

Combine insights across themes, locations, or customer segments

Quickly find intersections and patterns

Dive deeper into your data without complexity

[**Watch the video**](https://mailto:api@chattermill.com/product-updates#) [Learn more](https://mailto:api@chattermill.com/release/multiple-breakdowns-on-reports)

## More updates

### Average Score on Impact Analysis

With Average Score, you can now apply Impact Analysis to any data source for which you have a score given alongside each response - think reviews, CSAT, Customer Effort Score, or any other feedback that comes with a numerical score.

[Read more](https://mailto:api@chattermill.com/release/average-score-on-impact-analysis)

### Themes Page

Get greater visibility into how your feedback is categorised with a birds-eye view of all of your themes under one roof.

[Read more](https://mailto:api@chattermill.com/release/themes-page)

### Add Workflows from any part of the platform

Get notified of new feedback, schedule a report, or an anomaly alert from any point in the platform with one click.

[Read more](https://mailto:api@chattermill.com/release/add-workflows-from-any-part-of-the-platform)

### Add a new Theme

Easily generate an entirely new theme from a short prompt and example of the feedback you’d like to see tagged.

[Read more](https://mailto:api@chattermill.com/release/add-a-new-theme)

### New Workflows page

Manage all of your workflows from one, new, easy-to-use menu.

[Read more](https://mailto:api@chattermill.com/release/new-workflows-page)

## Get granular insights from your feedback data

Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.

[Book a demo](https://mailto:api@chattermill.com/book-demo)