# Plans Our pricing is tailored to your needs and mainly depends on the data sources and volume of feedback you want to analyze. **Pro** Everything you need to get started with unifying and analyzing all your feedback. **Pro plan includes:** **2** data source integrations **️10,000** data credits/month Unlimited sharing and exporting Unlimited language translations **Team** Advanced functionality and expertise for customer obsessed teams. **Everything in Pro plan, plus:** **️3** data source integrations **30,000** data credits/month Historical data analysis Experience-Led Growth plan **Enterprise** Custom solutions for large enterprise businesses. **Everything in Team plan, plus:** **5** data source integrations **100,000** data credits/month Custom roles and permissions Data credit roll-over **All plans include:** Unlimited admin and platform users Customizable themes and filters Data denoising Implementation and onboarding Dedicated Customer Success Manager Unlimited reports Historical data analysis Data anomaly detection Enterprise data security ## See how Chattermill drives business impact 30% Increase in AOV 144% Increase in NPS 200+ Hours saved 42% Support contact reduction 20% Increase in NPS “The ROI is very clear to us. We’re able to scale customer feedback analysis globally and we see the ROI of Chattermill on a monthly basis.” Renata Vasconcellos de Sa Group Product Ops Lead ## We’re here to ensure your success Our Customer Success team is with you for every step of your journey. **Dedicated CX certified** **CS Manager** Your Customer Success Manager provides CX strategies, and recommendations to help you reach your goals. You’ll also receive executive business reviews highlighting your growth. **Implementation and onboarding support** You’ll have access to a personalized onboarding specialist, who'll meet with you 1:1 during your first 30 days to help you get started faster and meet your business goals or set up complex integrations. **Training and CX Intelligence Academy** We offer comprehensive and self-paced Chattermill training for new or existing users, along with access to our [CX Intelligence Academy](/content/cxi-academy/index.html), to ensure all your teams are leveraging customer insights. # Frequently Asked Questions How is your pricing structured, and what factors influence it? Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed (number of data credits) - we do not charge a per user fee, so you can add as many users as you want. We also provide additional modules and add-ons depending on your needs, so please get in touch using the form on this page to discuss your specific requirements. **What is a data credit?** A data credit is a single piece of feedback, such as a survey response, support chat, social media data, app review, forum comment etc. A single data credit includes all the unstructured text feedback data you want to analyze, any quantitative data such a score or a number and any metadata you'd like to include. **How much monthly feedback do I need to get value out of Chattermill?** We recommend a minimum of 5,000 pieces of feedback per month from any combination of sources (e.g. surveys, support tickets, support calls, social media comments, app reviews, forum comments, etc.) to get the best value out of Chattermill. **What types of feedback data can I integrate into Chattermill?** Chattermill lets you easily integrate feedback data from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls). We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help! **What is the onboarding process?** When you get started with Chattermill, you’ll have access to a dedicated onboarding specialist, who'll provide you with a detailed project plan and 1 to 1 support for your first 30 days to help you get started and align your goals with what we have to offer. **Is my data secure with Chattermill?** Chattermill is, at the heart of it, a data company. Protecting the data our customers have entrusted us with is our primary concern from day one. Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly. We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards. You can read more about our approach to security on our [Trust Center](https://trust.chattermill.com/). **Do you charge extra for additional users?** We believe that customer feedback insights should be available to everyone in any organization so we do not charge a per user fee - you can add as many users as you need. **Who isn’t Chattermill a good fit for?** → You are looking for a feedback collection tool to send out surveys → You're not consistently collecting more than 5,000 pieces of customer feedback every month → You are a student, higher education institution or are looking for one-off analysis → You're only looking for basic survey tools, not deep customer experience insights Chattermill empowers CX, Product, and Insights teams to unify and analyze customer feedback at scale—from surveys, support tickets, reviews, and more—using AI to uncover what truly drives customer satisfaction and churn. Most customer-centric organizations benefit from our platform, but if you're not actively collecting or acting on feedback, Chattermill might not be the right fit.