Privacy & Cookie Policy
Privacy & Cookie Policy
Chattermill is a customer insight and analytics platform. This policy applies to your use of the site/service(s) (the "platform") owned and operated by us.
Under GDPR, there is a distinction between a “controller” and “processor” of personal data. Where a Customer shares Customer End User Data with us, we are the processor of personal data and the Customer is the data controller. Where personal data relates to usage information (Authorised User Data) we act as an independent data controller.
Capitalised terms used, but not defined here have the meaning set out in our data processing agreement and our software-as-a-service agreement (" SaaS Agreement" ).
1. What data we process
For the purpose of Data Protection Laws, we distinguish between two forms of data, "Authorised User Data" and "Customer End User Data". You can find out more about the personal data we process in our data processing agreement.
This policy covers the personal data we process in relation to individuals who either i. access our website; or ii. are authorised to use our software/service (as "Authorised Users") under the terms of the SaaS Agreement, entered into by a Customer with us.
2. Personal data we collect
Chattermill collects personal data about you when you provide it to us, or when personal data about you is automatically collected in connection with your use of the platform. We collect the following personal data in connection with your use of the platform:
- Usage Data: information related to transactions you conduct on the platform, for example the functionality you use and the links clicked on our platform.
- User Account Information: information that identifies you to the platform, such as your name, email address, password, and IP address. For example, we use this information to authenticate you when you log in to the platform, and use the IP address to help maintain your web session security while using the platform.
- User Content: to the extent that you choose to input personal data as part of such content, images, comments, and other content, information, and materials that you post to or through the service. Please do not provide us with any sensitive personal data whilst using the platform.
- Log Data: information automatically recorded by the platform about how a person uses our platform, such as IP addresses, device and browser type, operating system, the pages or features of our platform to which a user browsed, the time spent on those pages or features, the frequency with which the platform is used by a user, search terms used by a user, the links on the platform that a user clicked on or used, and other statistics.
- Marketing and Communications: information we collect to identify or contact you such as your name and email address as well as your marketing and communication preferences.
We also collect and use statistical data derived from personal data, but which is not considered personal data in law as this data will not directly or indirectly reveal the individual identity (" Aggregated Data"). For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature on our platform.
3. How we collect personal data
We collect personal data when a user (i) creates an account (a " User Account"); (ii) logs into the platform; (iii) interacts with the platform; (iv) communicates with us; and (v) responds to a communication or interaction from us. Some of the methods and tools we use to collect personal data are:
Unique Identifiers: We use unique identifiers such as cookies, e-mail or your pseudonymised customer ID to track individual usage behaviour on our platform.
Cookies, Web Beacons, and Other Tracking Tools: We and our third party service providers collect information about you, your device, and your use of the platform through cookies, clear gifs (a.k.a. web beacons/web bugs) (" Web Beacons"), and other tracking tools and technological methods (collectively, " Tracking Tools").
Tracking Tools collect information such as:
- computer or device operating system type;
- IP address;
- browser type;
- browser language;
- mobile device ID;
- device hardware type;
- the website or application visited or used before or after accessing our service;
- the parts of the service accessed;
- the length of time spent on a page or using a feature; and
- access times for a webpage or feature.
Cookies : Like many websites and mobile application operators, we collect certain information through the use of " cookies" - small text files (made up of letters and numbers) that are saved by your browser when you access our service.
Session cookies are temporary cookies that are stored on your device while you are visiting our website or using our service, whereas persistent cookies are stored on your device for a period of time after you leave our website or service.
4. How we use personal data
Chattermill uses personal data to: (i) provide, administer, and improve our service; (ii) better understand your needs and interests; (iii) fulfil requests you make (including customer support queries); (iv) personalise your experience; (v) provide service announcements; (vi) protect, investigate, and deter against fraudulent, harmful, unauthorised, or illegal activity and (vii) comply with legal obligations.
5. Lawful basis for processing personal data
We will only use personal data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity, and our “legitimate interests” or the legitimate interest of others.
6. Opting out
Web Browser Controls: You can prevent the use of certain Tracking Tools, such as cookies, on a device-by-device basis using the controls in your web browser.
Do Not Track ("DNT"): DNT is a privacy preference that users can set in certain web browsers.
Emails: You can opt-out of non-essential emails such as marketing emails by clicking on the unsubscribe link at the bottom of each email.
7. International Transfers
Where we transfer personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it.
8. Accessing, correcting and deleting your data
You have the right to request a copy of some or all of your personal data.
9. How long we keep personal data
We are required under UK tax law to keep your name, contact details and billing data for a minimum of 6 years.
10. How and when we disclose your data
We may disclose personal data or other information if required to do so by law.
11. How long will personal data be retained for?
We will only retain personal data for as long as reasonably necessary.
12. Third Party Providers
A list of the third party providers we engage, who process personal data on our behalf, is available to view here.
13. Visiting other websites
This website may include links to third-party.
14. Applying for a role with us
If an individual applies for a role at Chattermill, it will be necessary for us to use personal information provided as part of the recruitment process.
15. Changes to this Policy
Please revisit this page periodically to stay aware of any changes to this policy.
16. Security
We will process personal data in a manner that ensures appropriate security of the personal data.
17. Contacting Us
Chattermill Analytics Limited (" Chattermill") is a company registered in England and Wales with company number 09604448. If you have any questions, comments or want to raise issues about this policy, please contact us here.