# Trustpilot

Connect your Trustpilot data to Chattermill and analyze customer reviews to find actionable insights.

Trustpilot is a prominent online review platform where customers can share their experiences and rate businesses. It serves as a valuable source of customer feedback, influencing brand reputation and consumer trust.

**Why connect Trustpilot with Chattermill?**

Integrating Trustpilot with Chattermill allows you to analyze customer reviews alongside other feedback channels, providing a holistic view of customer sentiment. Chattermill’s Lyra AI processes this data to uncover recurring themes and insights, enabling businesses to address issues proactively and enhance the overall customer experience.

**Key features of the Trustpilot and Chattermill integration:**

- Direct import of customer reviews into Chattermill  
- AI-powered analysis of sentiment and themes  
- Unified dashboard for comprehensive feedback analysis  
- Real-time monitoring of brand reputation  
- Actionable insights to drive customer experience improvements

**We integrate with Trustpilot via their API. There are two types of integration:**

- **No PII data:** where we only receive data that does not include proprietary data sent to Trustpilot such as order info or customer email.
- **All data:** we fetch everything that is available on Trustpilot.

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