# Stella Connect

Use Stella Connect with Chattermill to evaluate agent performance and customer service quality.

Stella Connect is a customer feedback platform focused on agent-level performance, helping support leaders gather real-time feedback after service interactions.

**Why connect Stella Connect with Chattermill?**

By integrating Stella Connect with Chattermill, you can combine agent-specific ratings and comments with broader support and survey data. Chattermill’s Lyra AI uncovers trends in agent performance and identifies systemic service issues—providing a full picture of what drives satisfaction or frustration in customer service interactions.

**Key features of the Stella Connect and Chattermill integration:**

- Import post-interaction feedback and comments
- AI-powered agent-level sentiment and theme analysis
- Unified dashboard for CX and support ops insights
- Real-time detection of coaching opportunities or recurring complaints
- Actionable data to improve agent experience and training

## Get your team working smarter with Chattermill

See how Chattermill can unify and amplify your existing CX tools, and help you see the customer reality.

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