# Refiner

Sync Refiner survey data to detect emerging SaaS product issues and churn risks.

Refiner is a lightweight survey tool used to collect in-app feedback from SaaS users, helping product and growth teams understand customer sentiment and feature usage.

**Why connect Refiner with Chattermill?**

Integrating Refiner with Chattermill centralizes in-app feedback with other qualitative data. Lyra AI analyzes survey results to detect emerging concerns, satisfaction trends, and common requests—helping product teams prioritize enhancements and reduce churn.

**Key features of the Refiner and Chattermill integration:**

- Seamless import of in-app survey responses
- Sentiment and theme analysis via Lyra AI
- Unified view of feedback from multiple sources
- Alerts on dissatisfaction or feature issues
- Insights to support data-informed product decisions

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