# Jira

Push Chattermill Alerts into Jira to triage CX issues directly into development workflows.

Jira is a widely used project and issue tracking tool that helps teams manage work across product, engineering, and support functions. It’s commonly used to triage bugs, feature requests, and technical initiatives.

**Why connect Jira with Chattermill?**

Integrating Jira with Chattermill allows your team to link Chattermill Alerts—automated notifications triggered by patterns in customer feedback—directly to Jira tickets. Each alert contains a summary of the underlying feedback, relevant metadata, and a link back to the full Alert in Chattermill. This connection helps support, product, and CX teams escalate critical issues faster and ensure the right problems are prioritized in development workflows.

**Key features of the Jira and Chattermill integration:**

- Push Chattermill Alerts directly into Jira as tickets
- Alerts include summaries, metadata, and a link to Chattermill
- Real-time visibility into feedback-driven issues
- Seamless triage of customer problems into engineering pipelines
- Greater alignment between CX insights and product improvements

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