Understanding the competitive value of AI in CX

Event Details

Date & Time: 15:00 - 18:30
Location: The Annex, Lobeckstraße 36-40, Berlin, Germany

Join us for an invite-only, informal networking event, where we’ll bring together an elite lineup of CX, VoC, and Product leaders from across Germany.

About this Event

Hear first-hand how some of the world’s best brands are leveraging AI in CX. No tech wizardry required – just practical, actionable advice to conquer the complexities of this dynamic domain. Dive deep into diverse feedback analysis approaches for a nuanced understanding of the industry landscape.

Agenda

15:00

Introduction, welcome drinks and snacks

15:30

The science behind customer experience intelligence

• Unveiling innovative approaches to CX Analysis
• Elevating customer satisfaction with cutting-edge techniques

Speaker: Aji Ghose (VP, Data & Research)

16:30

Panel discussion: The transformative impact of AI on Customer-Centricity

Speakers:

• David Ascott (Insight Lead)
• Ola Makri (Head of Customer Experience)
• Julia Zuber (Customer Insights Lead)
• Shaahin Shariat (Director of Research & Insights)

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