### Driving Actionable Insights Across Teams

October 1, 2025  
3 pm BST / 10 am EST

A virtual session exploring how to effectively share customer insights across teams.

[Register Now](https://www.eventbrite.co.uk/e/what-it-actually-takes-to-build-an-agent-for-customer-feedback-analysis-tickets-1992111563312?aff=erellivmlt)

### About this event

Customer insights have the power to transform businesses, but only if they reach the right people at the right time. Too often, insights sit unused in dashboards, fail to reach decision-makers, or aren’t shared in a way that drives real action.

This virtual session, **“Driving Actionable Insights Across Teams,”** will explore how organizations can close the gap between data and decisions. Over 30–45 minutes, our speakers will share strategies, real-world examples, and practical recommendations for making insights part of everyday workflows.

### What to expect

Key takeaways include:

- How to identify and engage the right stakeholders across your organization.
- Best practices for building dashboards people actually use.
- Approaches to automate distribution and deliver timely, relevant insights.
- Storytelling techniques that help insights professionals inspire action.
- Real-world lessons from companies like Eon Next that have scaled insights successfully.

### Who should attend

This session is designed for **CX professionals, product teams, insights leaders, and decision-makers** who want to embed customer insights into every part of the business. Whether you’re looking to improve dashboard engagement, streamline distribution, or boost the impact of your insights team, you’ll leave with actionable strategies you can put into practice right away.

**Tom Whitney**  
Global VP Solutions Consulting

**Obi Santos**  
Senior CX & Insights Leader

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**Agne Schveyher**  
CX Manager

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**Samuel Harding**  
CX Lead

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