# Learn about Chattermill

By Mikhail and 1 other2 authors31 articles

## How Chattermill gets your data
Learn the different ways that Chattermill can get your data.

## How to Export
Learn how to download your feedback, reports and dashboards.

## Connect to thousands of other apps with Zapier
Use our Zapier integration to connect to any thousands of apps your way.

## Using Alerts

## Understanding Social CX Analytics
Learn how to analyse your customer feedback from popular social media channels such as Facebook, Twitter, or Instagram.

## How Chattermill Defines Overall Sentiment

## How to Send Data for Successful Enrichment
Enrichment helps us add extra context and insights to your feedback (for example, themes, sentiment, or metadata). To get the best results, it’s important that the data you send follows…

## Feedback overview

## How to use Search in Feedback
How to use Search in Feedback to find exactly what you need

## How to save and manage Segments
Save the combination of Themes and Filters that matter to you.

## How to use saved Segments across the platform
Smart ways to filter and analyse your data using Segments

## How to add tags to comments
Learn how to use tags for organizing comments

## Which languages are supported and how does translation work
Learn how Chattermill supports multiple languages

## Conversation Summarisation

## Advanced Feedback Search Techniques

## Migration to new, context-rich and actionable Phrases
Learn how we improved our Phrases to bring more actionable and contextually-rich insights.

## Feedback best practices

## Tips: How to get quality responses from surveys
Discover ways to get quality responses from a large number of survey respondents

## Help video library
Our complete catalog of help videos

## Tips: How many people should we survey
How many people need to take your survey to make it statistically significant?

## Tagging Validation: Best Practice 🎓
This article contains best practice guidance and the answer to FAQs about validating your tagging before model deployment!

## Frequently Asked Questions
Find answers to your questions

## Data guidelines
How to make the transfer of your data to Chattermill as seamless as possible 🚀

## Theme Structure review: Best Practice 🎓
This article contains best practice guidance and the answer to FAQs about our Theme Structure and how to review it!

## Using Reports
Understand how to analyze your data and discover best practices

## Understanding metrics
A breakdown of the key metrics you can track using Chattermill.

## How we calculate Positivity & Negativity Index
Understand how we analyze theme mentions

## How to use the Sentiment Distribution Metric
Learn how Sentiment Distribution works

## Understanding Impact Analysis
Learn how Impact Analysis enables you to understand how different themes contribute to your key metrics

## Using multiple breakdowns
Uncover granular insights via a three-dimensional look at your data

## Recent changes to Impact Analysis
Details on how the new calculation affects your data

## Using Dashboards
Learn how to use Dashboards

## Creating your first dashboard
This topic uses the sample demo data source to walk through how to create basic dashboards and explore your data.

## Creating your own dashboard templates
How you can use your own dashboards to create your own dashboard templates