Learn about Chattermill

By Mikhail and 1 other2 authors31 articles

How Chattermill gets your data

Learn the different ways that Chattermill can get your data.

How to Export

Learn how to download your feedback, reports and dashboards.

Connect to thousands of other apps with Zapier

Use our Zapier integration to connect to any thousands of apps your way.

Using Alerts

Understanding Social CX Analytics

Learn how to analyse your customer feedback from popular social media channels such as Facebook, Twitter, or Instagram.

How Chattermill Defines Overall Sentiment

How to Send Data for Successful Enrichment

Enrichment helps us add extra context and insights to your feedback (for example, themes, sentiment, or metadata). To get the best results, it’s important that the data you send follows…

Feedback overview

How to use Search in Feedback

How to use Search in Feedback to find exactly what you need

How to save and manage Segments

Save the combination of Themes and Filters that matter to you.

How to use saved Segments across the platform

Smart ways to filter and analyse your data using Segments

How to add tags to comments

Learn how to use tags for organizing comments

Which languages are supported and how does translation work

Learn how Chattermill supports multiple languages

Conversation Summarisation

Advanced Feedback Search Techniques

Migration to new, context-rich and actionable Phrases

Learn how we improved our Phrases to bring more actionable and contextually-rich insights.

Feedback best practices

Tips: How to get quality responses from surveys

Discover ways to get quality responses from a large number of survey respondents

Help video library

Our complete catalog of help videos

Tips: How many people should we survey

How many people need to take your survey to make it statistically significant?

Tagging Validation: Best Practice 🎓

This article contains best practice guidance and the answer to FAQs about validating your tagging before model deployment!

Frequently Asked Questions

Find answers to your questions

Data guidelines

How to make the transfer of your data to Chattermill as seamless as possible 🚀

Theme Structure review: Best Practice 🎓

This article contains best practice guidance and the answer to FAQs about our Theme Structure and how to review it!

Using Reports

Understand how to analyze your data and discover best practices

Understanding metrics

A breakdown of the key metrics you can track using Chattermill.

How we calculate Positivity & Negativity Index

Understand how we analyze theme mentions

How to use the Sentiment Distribution Metric

Learn how Sentiment Distribution works

Understanding Impact Analysis

Learn how Impact Analysis enables you to understand how different themes contribute to your key metrics

Using multiple breakdowns

Uncover granular insights via a three-dimensional look at your data

Recent changes to Impact Analysis

Details on how the new calculation affects your data

Using Dashboards

Learn how to use Dashboards

Creating your first dashboard

This topic uses the sample demo data source to walk through how to create basic dashboards and explore your data.

Creating your own dashboard templates

How you can use your own dashboards to create your own dashboard templates