# Which languages are supported and how does translation work

Learn how Chattermill supports multiple languages.

Written by Mikhail Dubov  
Updated over 3 weeks ago

## Overview

We currently work with global companies who process data in over 100 different languages, and we can analyse feedback in most languages apart from [phonetic spellings](https://www.dictionary.com/e/phonetic-spelling/). Our machine learning models analyse the feedback, and you can then see the comments both in English and the original language.

## See the original text on all responses

To see the original text for all the responses, go to the **Feedback** page, click on the three dots on the top right hand corner, and select **Show original text**.

**Show the original text only on specific responses**

You have the option of seeing the original text only for specific responses. If you prefer that, skip the above step, and simply click on the **See original** link that appears below each translated comment. The original language will be indicated in brackets next to it.

## Select your translation preferences

You can decide to either translate everything to English or select a language that you like to see in the original text.

For example, if you're a French speaker, you can choose to see all French comments untranslated.

## About mistranslation

The great thing about using neural-nets (like we do) is that they operate at a semantic level of language rather than depending on any one 'keyword' to identify meaning or sentiment.

This means that if a word is slightly mistranslated or even misspelled, the algorithm will look at the context in which it is being used and still have a significantly higher likelihood of classification than a rule-based or keyword-based system.

If you'd like to know more about our translation process, please contact [support@chattermill.io](mailto:support@chattermill.io)