# How to save and manage Segments

Save the combination of Themes and Filters that matter to you.

Written by Mikhail Dubov  
Updated over 3 weeks ago

## Overview

If there are specific combinations of **Themes** and **Filters** that you would like to check periodically, you can create and save those as **Segments**. You can also share **Segments** with your team. Segments are created on the **Feedback** page, but they can also be used on the **Reports** and **Workflows** page.

## Custom Segments

### **Save segments**

**Step 1.** Go to the **Feedback** page.

**Step 2.** Select the **Theme(s)** you’d like to include in the **Segment**.

For example, if you need to regularly check the feedback regarding **Access / Login** under the **Bug/Glitch Theme**, you would select this here.

**Step 3.** Customize the required **Filters** on the left side of the page.

For example:

a) Filter feedback that contains certain **Keywords** such as **unable** (e.g., unable to access, unable to login).

b) Filter feedback that includes a specific **Company** name (e.g., Chatterbank).

**Step 4.** Click **Saved segments** above the list of **Filters**.

And then select **Add New**.

Give it a name and click on the **checkmark** to save it.

It's now saved under **Saved segments**.

When you hover the mouse over a segment, its details (e.g., type of theme, filters and/or parameters, etc.) will be displayed.

## **Update segments**

When you've selected a saved **Segment** and you update any of the filters, the **update icon** will appear next to the **Segment** name as shown below. Click the **update icon** to save your changes.

## **Rename, share, or delete segments**

**Step 1.** Click **Saved segments** above the list of **Filters**.

**Step 2.** Select **Manage**. On the screen that will appear, you can:

- View all the segments you created under **MY SEGMENTS**
- Share, switch to **Private**, or **Delete** segments you created.
- View **SHARED SEGMENTS**

Once you've completed your updates, click **Save Changes**.