# Chattermill CX Intelligence Academy

Become an expert who knows how to prove the value of CX for the business. Dive into our extensive library of on-demand courses, join sessions with our product experts and strategy consultants, and earn certificates to help you drive experience-led growth.

### Most popular courses

**How to Analyze Feedback in Travel Organizations**  
Work in travel and hospitality? Learn how to turn traveler feedback into improvements across every touchpoint with Chattermill.  
[Get started →](http://academy.chattermill.com/courses/how-to-analyze-customer-feedback-in-travel-organizations)

**The Science Behind AI for CX**  
Want to understand the science behind AI for CX? Learn about different approaches to feedback analysis, their strengths and limitations.  
[Get started →](https://academy.chattermill.com/courses/chattermill-for-retail-organizations)

How to Analyze Customer Feedback In Retail Organizations  
This course dives into eight practical use cases - from reducing product returns to optimizing digital experiences - all demonstrated through the Chattermill platform.  
[Get started →](https://academy.chattermill.com/courses/chattermill-for-retail-organizations)

**Customer Journey Mapping**  
Map out critical touchpoints in the customer experience, identify feedback gaps, and create seamless, customer-centric journeys.  
[Get started →](https://academy.chattermill.com/courses/customer-journey-mapping)

**Retention Analysis**  
Learn how to uncover why customers leave and take actionable steps to keep them coming back.  
[Get started →](https://academy.chattermill.com/courses/retention-analysis)

**A Guide to Experience-Led Growth**  
Learn how to apply our unique Experience-Led Growth framework and discover how to leverage the power of customer experience to drive sustainable business growth.  
[Get started →](https://academy.chattermill.com/courses/xlg)

**Foundations of Product Returns Analysis**  
This in-depth course will walk you through all the steps in how you can leverage Chattermill to understand the reasons for product returns.  
[Get started →](https://academy.chattermill.com/courses/product-returns-analysis)

**Voice of the Customer Metrics Analysis**  
Discover the most effective strategies to optimize your voice of customer metrics like NPS or CSAT to drive customer satisfaction and loyalty.  
[Get started →](https://cxiacademy.thinkific.com/courses/voc-metrics-analysis)

**CX Essentials**  
Learn the fundamentals of customer experience, understand key principles, and see how you can start analysing your customer feedback more effectively.  
[Get started →](https://academy.chattermill.com/courses/cx-essentials)

**Chattermill Platform Fundamentals**  
Getting started with Chattermill? This is the best place to begin. Perfect for new starters, this course will walk you through the core functionalities of our platform.  
[Get started →](https://academy.chattermill.com/courses/chattermill-fundamentals)

### Verified certificates of completion

Upon completing each module, you will earn a certificate of completion and a digital badge that recognises your skills and achievements. Start earning badges and sharing today.

### What will you gain?

Discover the strategies, tools, and best practices on how to build better retention-driving customer experiences

Understand how to analyze customer feedback to improve strategic business metrics

Learn how our unique Experience-Led Growth framework is fundamental to sustainable growth

Speak the language of leadership and prove that CX is a revenue-driving function for the business

Advance your career by giving yourself and your team advanced strategic-level CX skills

### FAQs

### **Who is the CX Intelligence Academy for?**
The Academy is for any CX, Support, Product or Marketing professional who is looking to become a more data-driven CX expert. There’s a range of courses covering everything from CX essentials to industry best practices, so there’s plenty to get stuck into.

### **Which courses can I access?**
All courses are available for free. The **Chattermill Platform Fundamentals** course is only available to Chattermill customers - please reach out to your customer success manager if you can’t access this course.

### **What’s included in each course?**
Each course includes in-depth video content and an examination quiz.

### **What do I get for completing each course?**
Upon completion you’ll receive an email with a link to an industry-recognized digital certificate and badge. You can add both of these to your LinkedIn profiles in one-click.

### **How many times can I reattempt an exam?**
You can reattempt the exam quiz as many times as you would like. You just need to score at least 75% to be awarded your badge.

### **What other modules are coming up?**
To see what other modules we have coming up, view our ‘Courses’ tab.

### **I need support. Who can I contact?**
Please contact [academy@chattermill.io](mailto:academy@chattermill.io?subject=CX%20Intelligence%20Academy).