Learn how the world's best brands are driving customer-centric growth

Read our case studies to learn how customer-centric teams use Chattermill to analyze unstructured text feedback at scale, drive retention, and improve their customer experience

"Initially, our collaboration with Chattermill started as a focused NPS partnership, providing valuable insights into our consumer base. Over the past seven years, Chattermill has evolved into a critical global partner, supporting us with data across both mobility and delivery, and covering all five mega-regions in which we operate."

Renata Vasconcellos de Sa
Head of Rider EMEA at Uber

"Chattermill enables us to go to our leadership team and say, "We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.” This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities."

Mo Nuur
Product Lead for CX & Digital

"To enable us to really achieve our ambitions across the organization - top-down, bottom-up - of being really customer-centric, we wanted to tap into some of the key programs from Experience-Led Growth."

Abdul Khaled
Head of Digital, Customer Experience & Digital Products

"As soon as we started using Chattermill, we gained a better understanding of customer opinions about our products. Quite quickly, we were able to make changes that paid for our investment in Chattermill. It's difficult to say how many times it has been paid back over the years, but given the growth of HelloFresh since 2015, it's safe to say that it has been many times over."

Stefan Platteau
Associate Director of Global Product Strategy and Analytics

"If somebody was on the fence about using Chattermill, I would ask if they truly care about what their customers are saying. If you genuinely want to change your customers' journeys and lives, you need a platform to give you great insights. When it comes to cost, the number of people required to do that project manually would far exceed the cost of the product."

James McGee
Director of Customer Experience

"Chattermill gives us a holistic view of the customer journey, assessing every touchpoint. Many of these touchpoints are crucial for our operational teams, historically less exposed to customer data. This has changed for the better with Chattermill helping us drive this transformation. It provides our teams with the insights needed to prioritize the customer in their decision-making process."

Stefan Platteau
Head of Customer Strategy & Analytics

"Chattermill does what no human could - reading thousands of reviews in real-time, categorizing them, assigning sentiment and themes, and making it possible to digest, prioritize, and draw insights from the data. It helps us transfer customer wishes, pain points, and needs into every department at Limehome."

Julia Zuber
Customer Insights Lead

"As a User Researcher analyzing a lot of qualitative data, Chattermill is definitely a great place to start assessing opportunities and deciding where to invest my time and effort. It's the first place I go to for uncovering evidence showing what our customers need."

Donia Marszalek
Senior User Researcher

Explore our customer stories

To see how various brands utilize Chattermill for improving customer-centric strategies, you can read the following case studies:

1. From Regional Success to Global Strategy: How Uber Scaled CX Intelligence with Chattermill
2. How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis
3. How E.ON Next Uses Customer Feedback to Shape Product Features and Improve the Billing Experience
4. Why Seeking Health chose Chattermill to take their customer experience to the next level
5. How HelloFresh Leveraged Customer Insights to Improve Operational Efficiency

Explore these stories to understand how data interpretation and customer feedback are enhancing services across different sectors.