Learn how the world's best brands are driving customer-centric growth

Read our case studies to learn how customer-centric teams use Chattermill to analyze unstructured text feedback at scale, drive retention, and improve their customer experience.

Customer Stories

Uber
"Initially, our collaboration with Chattermill started as a focused NPS partnership, providing valuable insights into our consumer base. Over the past seven years, Chattermill has evolved into a critical global partner, supporting us with data across both mobility and delivery, and covering all five mega-regions in which we operate."
Renata Vasconcellos de Sa
Head of Rider EMEA at Uber

E.On Next
"Chattermill enables us to go to our leadership team and say, 'We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.' This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities."
Mo Nuur
Product Lead for CX & Digital

HelloFresh
"As soon as we started using Chattermill, we gained a better understanding of customer opinions about our products. Quite quickly, we were able to make changes that paid for our investment in Chattermill. It's difficult to say how many times it has been paid back over the years, but given the growth of HelloFresh since 2015, it's safe to say that it has been many times over."
Stefan Platteau
Associate Director of Global Product Strategy and Analytics

FOOTASYLUM
"If somebody was on the fence about using Chattermill, I would ask if they truly care about what their customers are saying. If you genuinely want to change your customers' journeys and lives, you need a platform to give you great insights. When it comes to cost, the number of people required to do that project manually would far exceed the cost of the product."
James McGee
Director of Customer Experience

Limehome
"Chattermill does what no human could - reading thousands of reviews in real-time, categorizing them, assigning sentiment and themes, and making it possible to digest, prioritize, and draw insights from the data. It helps us transfer customer wishes, pain points, and needs into every department at Limehome."
Julia Zuber
Customer Insights Lead.

Simply Business
"As a User Researcher analyzing a lot of qualitative data, Chattermill is definitely a great place to start assessing opportunities and deciding where to invest my time and effort. It's the first place I go to for uncovering evidence showing what our customers need."
Donia Marszalek
Senior User Researcher

Explore our customer stories

Travel:

• From Regional Success to Global Strategy: How Uber Scaled CX Intelligence with Chattermill
• How BlaBlaCar Enhanced New Feature Adoption and Reduced the Risk of Churn
• Limehome Fuels Company Growth with Customer Insights to Become the First Choice in Travel for Everyone

Subscription:

• How HelloFresh Turned Customer Feedback into New Product Revenue Streams, Growing to a €7B Business
• Why Blinkist chose Chattermill to access more customer insights in less time

Retail & eCommerce:

• Why Seeking Health chose Chattermill to take their customer experience to the next level
• Footasylum Boosts Delivery Speed and Cuts Shipping Costs by 8% Through Customer Insights

Finance:

• How a Leading Fintech Company Enhanced Its App Experience and Reduced Complaints by 50%
• Why Zepz chooses Chattermill to align their team around customer insights

Get granular insights from your feedback data

See how you can turn all your customer feedback into clear, connected insights that lead to action.