# 7 Best CSAT Analytics Tools in 2026 ![7 Best CSAT Analytics Tools in 2026 [Compared]](https://cdn.prod.website-files.com/63299e8be533faffbc123045/6a43d8d418181615bced2016_7%20Best%20CSAT%20Analytics%20Tools%20in%202026.avif) By Mikhail Dubov Last Updated: July 8, 2026 Reading time: 15 minutes ## 7 Best CSAT Analytics Tools in 2026: Platforms That Go Beyond Score Tracking The best CSAT analytics tools do more than track a number. They tell you why satisfaction is moving and which drivers to fix first. ## Quick Summary We evaluated 7 CSAT analytics tools across verbatim analysis capability, driver analysis depth, multi-channel unification, and revenue impact connection. [Chattermill](/content/site-root.html) is the strongest for AI-powered driver analysis that ties CSAT themes to revenue. [Qualtrics](/content/blog/best-customer-satisfaction-software/index.html) is the strongest option for enterprises that need a broad experience management suite alongside CSAT analytics. [Medallia](/content/blog/best-cx-analytics-tools/index.html) is the best choice for large enterprises running structured satisfaction programs across many touchpoints. ### Top Three Picks | # | Tool | Best For | |---|---|---| | 1 | **Chattermill** | AI-powered CSAT driver analysis tied to revenue impact | | 2 | **Qualtrics** | Enterprise CSAT survey programs within a broad XM suite | | 3 | **Medallia** | Large enterprise omnichannel CSAT programs across many touchpoints | ## What Is CSAT Analytics? CSAT analytics goes beyond collecting [customer satisfaction scores](/content/blog/customer-satisfaction-score-csat/index.html). Where a standard CSAT survey gives you a number, CSAT analytics gives you a reason. The best CSAT analytics tools combine three capabilities that basic survey tools lack: - **Verbatim analysis:** Reading open-text feedback at scale using AI to extract themes, sentiment, and specific product mentions - **Driver analysis:** Automatically surfacing which factors drive satisfaction up or down, weighted by frequency and impact - **Multi-channel unification:** Pulling CSAT signals from surveys, support tickets, reviews, social media, and chat into a single view ## 7 Best CSAT Analytics Tools: Head to Head Comparison | # | Tool | Best For | Pricing | G2 Rating | AI/NLP Analytics | Multi-Channel CSAT | Driver Analysis | |---|---|---|---|---|---|---|---| | 1 | **Chattermill** | AI-powered CSAT driver analysis tied to revenue | Custom | 4.4/5 (238) | Aspect-based sentiment analysis with deep learning | Surveys, support tickets, reviews, social, chat | Automated theme discovery + revenue impact scoring | | 2 | **Qualtrics** | Enterprise CSAT survey programs within a broad XM suite | Custom | 4.3/5 (725) | Text iQ with NLP analytics | Email, web, SMS, in-app | Predefined category analysis via Text iQ | | 3 | **Medallia** | Large enterprise omnichannel CSAT programs | Custom | 4.5/5 (207) | AI-powered text analytics | Web, app, contact center, email, SMS | Theme detection with AI | | 4 | **Zendesk** | Support teams measuring post-ticket CSAT | From $19/agent/mo | 4.3/5 (6,149) | Basic sentiment via QA add-ons | Support tickets, chat, email | Limited, focused on agent performance | | 5 | **Survicate** | Quick multi-channel CSAT collection with follow-up workflows | From $114/mo | 4.6/5 (211) | AI-powered feedback categorization | Email, web, in-app, link | Basic theme tagging | | 6 | **InMoment** | Mid-market to enterprise CX with conversational surveys | Custom | 4.7/5 (319) | AI-powered text analytics with NLU | Email, web, SMS, in-app, kiosk | Theme and sentiment analysis | | 7 | **Zonka Feedback** | Multi-channel CSAT with kiosk and offline support | Custom | 4.7/5 (81) | AI sentiment and thematic analysis | Email, SMS, WhatsApp, web, in-app, kiosk | AI theme detection with impact scoring | ## 1. Chattermill .png) ### What Is Chattermill? [Chattermill](/content/site-root.html) is an AI-native [feedback analytics](/content/product/customer-feedback-analytics-software/index.html) and [voice of customer](/content/blog/voice-of-the-customer/index.html) platform built to answer the question that CSAT scores alone leave unanswered: what is actually driving customer satisfaction? #### Key Features - **Aspect-Based Sentiment Analysis:** Deep learning models identify specific topics within open-text feedback and attach granular sentiment to each. - **Multi-Channel CSAT Unification:** Consolidates satisfaction signals from surveys, support tickets, reviews, social media, and chat into one platform. - **Automated Driver Analysis:** Automatically surfaces the themes and issues driving CSAT changes, ranked by frequency and revenue impact. #### Pricing Chattermill offers customized pricing based on data volume and business requirements. For details, visit the [Chattermill pricing page](/content/plans/index.html). ### G2 Rating Chattermill G2 Score: 4.4/5 (238 reviews) ### Best For CX, insights, and product teams at scale-ups and enterprises that need to understand why CSAT scores change. ## 2. Qualtrics ### What Is Qualtrics? Qualtrics is an experience management platform that spans customer, employee, product, and brand research. Its CustomerXM module handles CSAT survey programs with Text iQ, an NLP layer that categorizes open-text responses and surfaces sentiment trends. #### Key Features - **Text iQ:** NLP-powered analytics that categorize open-text feedback with sentiment scoring. - **Advanced Survey Design:** Sophisticated logic for multi-wave CSAT programs. - **Predict iQ:** Machine learning models that predict churn risk based on feedback patterns. #### Pricing Qualtrics provides custom pricing. Contact their sales team for details. ### G2 Rating Qualtrics G2 Score: 4.3/5 (725 reviews) ### Best For Enterprise teams running multi-program experience management initiatives. ## 3. Medallia ### What Is Medallia? Medallia is a large-scale customer experience management platform designed for enterprises with complex, multi-channel feedback ecosystems. #### Key Features - **Omnichannel Feedback Capture:** Collects CSAT signals from web, app, contact center, email, SMS, and in-store kiosks. - **AI-Powered Text Analytics:** Automated theme detection and sentiment analysis across unstructured feedback. - **Real-Time Alerting:** Push notifications for significant CSAT shifts. #### Pricing Medallia provides custom pricing. Contact their sales team for details. ### G2 Rating Medallia G2 Score: 4.5/5 (207 reviews) ### Best For Large enterprises that need omnichannel CSAT capture. ## 4. Zendesk ### What Is Zendesk? Zendesk is a customer service platform where CSAT measurement is built directly into the support ticket workflow. #### Key Features - **Post-Ticket CSAT Surveys:** Automatic satisfaction surveys triggered on ticket resolution. - **Agent and Team Performance Scoring:** CSAT breakdowns by individual agent, team, and ticket category. - **Explore Reporting:** Built-in analytics dashboards for support metrics. #### Pricing Zendesk pricing starts from $19 per agent per month. ### G2 Rating Zendesk G2 Score: 4.3/5 (6,149 reviews) ### Best For Support teams that need post-ticket CSAT tracking embedded directly in their helpdesk workflow. ## 5. Survicate ### What Is Survicate? Survicate is a multi-channel survey platform that makes it straightforward to collect CSAT feedback through various channels. #### Key Features - **Multi-Channel Survey Distribution:** Deploy CSAT surveys via email, web widgets, in-app prompts, and shareable links. - **AI-Powered Categorization:** Automatic tagging of open-text responses. - **Response Insights Dashboard:** Visual reporting on CSAT trends and response patterns. #### Pricing Survicate offers a free trial. Paid plans start from $114 per month. ### G2 Rating Survicate G2 Score: 4.6/5 (211 reviews) ### Best For Teams looking for a quick, affordable way to collect multi-channel CSAT feedback. ## 6. InMoment ### What Is InMoment? InMoment combines conversational survey design with AI-powered text analytics for a deep understanding of customer feedback. #### Key Features - **Conversational Surveys:** Adaptive survey flows that adjust follow-up questions based on initial responses. - **AI-Powered Text Analytics with NLU:** Identifies themes, sentiment, and intent. - **Journey Analytics:** Maps satisfaction signals across customer journey touchpoints. #### Pricing InMoment provides custom pricing. Contact their sales team for details. ### G2 Rating InMoment G2 Score: 4.7/5 (319 reviews) ### Best For Mid-market to enterprise organizations that want conversational CSAT surveys. ## 7. Zonka Feedback ### What Is Zonka Feedback? Zonka Feedback is a multi-channel feedback platform that includes both digital and in-person feedback collection. #### Key Features - **Multi-Channel Distribution Including Kiosk and Offline:** Surveys via multiple methods including offline tablets. - **AI Sentiment and Thematic Analysis:** Automated sentiment scoring and theme detection. - **Impact Scoring:** Ranks themes by their influence on overall CSAT scores. #### Pricing Zonka Feedback provides custom pricing. Contact their sales team for details. ### G2 Rating Zonka Feedback G2 Score: 4.7/5 (81 reviews) ### Best For Organizations that need multi-channel CSAT collection including offline support. ## CSAT Analytics Tools: FAQs ### What Is CSAT Analytics? CSAT analytics is the practice of analyzing customer satisfaction data beyond the score itself to understand what is driving satisfaction or dissatisfaction. ### What Is the Best Customer Satisfaction Software? The best customer satisfaction software depends on what you need: score collection, analytics, or both. ### What's the Difference Between CSAT Collection Tools and CSAT Analytics? CSAT collection tools focus on gathering satisfaction scores, while analytics tools analyze the open-text feedback behind every score. ### How Do You Analyze CSAT Data at Scale? Analyzing CSAT data at scale requires moving beyond spreadsheets to automated AI-driven tools that can process vast amounts of feedback.