# Top CX Brands

## Get in-depth insights into industry leaders and their innovative approaches to customer experience excellence.

**How To Love A Customer: Episode 11 with Lennard Winters from IKEA**  
Hear Lennard share how a few unnecessary lines on a receipt taught I...
[Mikhail Dubov, CEO & Co-Founder](/content/blog/how-to-love-a-customer-episode-11-with-lennard-winters-from-ikea/index.html)

**XLG Summit 2026: The Key Takeaways**  
[Liliana Osorio, VP of Marketing](/content/blog/xlg-summit-2026-the-key-takeaways/index.html)

**How To Love a Customer Podcast: Episode 10 with Domonique Brown, Liquid IV**  
Hear Domonique share how one upset customer calling about a Facebook message taught her the differen...
[Mikhail Dubov, CEO & Co-Founder](/content/blog/how-to-love-a-customer-podcast-episode-10-with-domonique-brown-liquid-iv/index.html)

**How To Love a Customer Podcast: Episode 8 with Eli Weiss, Yotpo**  
In Episode 8 of How to Love a Customer, I sat down with Eli Weiss from Yotpo to unpack how one custo...
[Mikhail Dubov, CEO & Co-Founder](/content/blog/how-to-love-a-customer-podcast-episode-8-with-eli-weiss-yotpo/index.html)

## Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose, CEO Chairman and Co-founder, Intercom

## Quick-start guide for Lyra AI

Mariana Lisboa, CEO Chairman and Co-founder, Intercom

## Why Lyra AI comes out on top when comparing AI platforms for text analysis

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Jordan Clive, CEO Chairman and Co-founder, Intercom

## The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

Luke Moore, CEO Chairman and Co-founder, Intercom

## Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Dr Aji Ghose, CEO Chairman and Co-founder, Intercom

## The essential guide to Experience-Led Growth (XLG)

Mikhail Dubov, CEO Chairman and Co-founder, Intercom

## Case Study: How Uber Scaled CX Intelligence with Chattermill
Read how Uber expanded its use of Chattermill from one region to a global scale, now supporting 400+ users across 5 mega-regions.

Natalia Dwórznik, Head of Product Marketing