Top CX Brands

Get in-depth insights into industry leaders and their innovative approaches to customer experience excellence.

Hear Lennard share how a few unnecessary lines on a receipt taught I...

CEO & Co-Founder
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VP of Marketing
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CEO & Co-Founder
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March 9, 2026
From scattered feedback to decisions that drive growth. Here's what CX and product leaders took away...

VP of Marketing
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March 6, 2026
Hear Domonique share how one upset customer calling about a Facebook message taught her the differen...

CEO & Co-Founder
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January 14, 2026
In Episode 8 of How to Love a Customer, I sat down with Eli Weiss from Yotpo to unpack how one custo...

CEO & Co-Founder
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Lyra AI: addressing concerns about AI adoption

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CEO Chairman and Co-founer, Intercom

Quick-start guide for Lyra AI

CEO Chairman and Co-founer, Intercom

Why Lyra AI comes out on top when comparing AI platforms for text analysis

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CEO Chairman and Co-founer, Intercom

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

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CEO Chairman and Co-founer, Intercom

Lyra AI uncovered: what customers always ask

CEO Chairman and Co-founer, Intercom

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

CEO Chairman and Co-founer, Intercom

The essential guide to Experience-Led Growth (XLG)

CEO Chairman and Co-founer, Intercom

How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

Read how Uber expanded its use of Chattermill from one region to a global scale, now supporting 400+ users across 5 mega-regions.

Head of Product Marketing
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How To Love a Customer Podcast: Episode 2 with James McGhee, FOOTASY

🎙️ In Episode 2, Mikhail speaks with James McGhee, Director of Operations at Footasylum, about how they combine empathy, data, and operational excellence...

CEO & Co-Founder
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10 Strategies to Reduce Customer Churn: A Complete Guide to Boost Retention

Discover 10 actionable strategies to reduce customer churn and boost retention rates. Learn how top brands use onboarding, personalized experiences, and co...

CEO & Co-Founder
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