# Top CX Brands

## Get in-depth insights into industry leaders and their innovative approaches to customer experience excellence.

Hear Lennard share how a few unnecessary lines on a receipt taught I...

**Mikhail Dubov**  
CEO & Co-Founder  
[Read now](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-episode-11-with-lennard-winters-from-ikea)

**Liliana Osorio**  
VP of Marketing  
[Read now](https://mailto:api@chattermill.com/blog/xlg-summit-2026-the-key-takeaways)

Hear Domonique share how one upset customer calling about a Facebook message taught her the differen...

**Mikhail Dubov**  
CEO & Co-Founder  
[Read now](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-podcast-episode-10-with-domonique-brown-liquid-iv)

In Episode 8 of How to Love a Customer, I sat down with Eli Weiss from Yotpo to unpack how one custo...

**Mikhail Dubov**  
CEO & Co-Founder  
[Read now](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-podcast-episode-8-with-eli-weiss-yotpo)

## Lyra AI: addressing concerns about AI adoption

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**Dr Aji Ghose**  
CEO Chairman and Co-founder, Intercom

**Mariana Lisboa**  
CEO Chairman and Co-founder, Intercom

## Why Lyra AI comes out on top when comparing AI platforms for text analysis

**Jordan Clive**  
CEO Chairman and Co-founder, Intercom

## The essential guide to Experience-Led Growth (XLG)

**Mikhail Dubov**  
CEO Chairman and Co-founder, Intercom

## 10 Strategies to Reduce Customer Churn: A Complete Guide to Boost Retention

Discover 10 actionable strategies to reduce customer churn and boost retention rates. Learn how top brands use onboarding, personalized experiences, and co...

**Mikhail Dubov**  
CEO & Co-Founder  
[Read more](https://mailto:api@chattermill.com/blog/10-strategies-to-reduce-customer-churn-a-complete-guide-to-boost-retention)